HR Technician I: Frontline HR Support

City-of-Colorado-Springs,-C; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Colorado Springs is seeking an HR Technician I to join its HR Solutions Center, the first point of contact for employees with HR inquiries. This entry-level role emphasizes accuracy, high-volume support, and transactional HR tasks in a fast-paced in-office environment.

You will process hires, changes, benefits enrollment, data entry, and routine reports, while explaining policies and ensuring compliance.

Qualifications

• High school diploma or GED required.
• At least 1 year full-time experience in HR, admin, or customer service.
• Strong accuracy and ability to manage multiple priorities.

Responsibilities

• Provide high-volume customer support by responding to phone, email, and walk-in HR inquiries; Answer and direct customer phone calls and walk-ins who need assistance with injury claims or to file a claim for damage caused by the city
• Process personnel actions including hires, changes, benefit enrollment/modifications, and separations
• Perform accurate, high-volume data entry (e.g., job records, benefits, E-Verify)
• Explain HR policies, processes, and benefits to employees while ensuring compliance
• Run and review routine reports and queries to support HR operations
• Manage administrative tasks such as document intake and ID badge issuance and clearances
• Support team operations and perform other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

Skills

Customer service

Multitasking

Data entry

Education

High school diploma or GED

Tools

NeoGov

PeopleSoft

E-Verify

Job description

The City of Colorado Springs is seeking an HR Technician I to join its HR Solutions Center, the first point of contact for employees with HR inquiries. This entry-level role emphasizes accuracy, high-volume support, and transactional HR tasks in a fast-paced in-office environment.

You will process hires, changes, benefits enrollment, data entry, and routine reports, while explaining policies and ensuring compliance.