HR Technician I

City of Colorado Springs; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Colorado Springs is seeking an HR Technician I to join the HR Solutions Center and provide front-line HR support for employees. The role focuses on transactional HR tasks, customer service, and accurate data entry in a fast-paced environment.

In-office position at the City Administration Building, with a schedule Monday through Friday. Ideal for candidates who enjoy helping others and maintaining accuracy in HR processes.

Qualifications

• High school diploma or GED required.
• One year of full-time HR, administrative or customer service experience.
• Desirable experience with NeoGov, PeopleSoft and/or E-Verify.
• Experience in government settings or high-volume customer service is desirable.
• Proficiency with Microsoft Office is desirable.

Responsibilities

• Provide high-volume customer support via phone, email, and walk-in HR inquiries.
• Process personnel actions including hires, changes, benefit enrollment/modifications, and separations.
• Perform accurate, high-volume data entry (e.g., job records, benefits, E-Verify).
• Explain HR policies, processes, and benefits to employees while ensuring compliance.
• Run and review routine reports and queries to support HR operations.
• Manage administrative tasks such as document intake and ID badge issuance and clearances.
• Support team operations and perform other duties as assigned.
• Learn more about this job by reviewing the class specification on City of Colorado Springs Class Specifications page

Skills

Communication

Multitasking

Teamwork

Learning agility

Attention to detail

Education

High school diploma or GED

Job description

HR Technician I

Join the City of Colorado Springs’ HR Solutions Center, our Tier 1 customer support hub for all HR-related questions and services. This entry-level role is a great opportunity to build a foundation in human resources while delivering high-quality service to City employees.

This position is ideal for someone who thrives in a fast-paced, high-volume environment, enjoys helping others, and takes pride in accuracy and efficiency. This role focuses heavily on transactional HR support and customer service and is best suited for candidates who enjoy hands‑on, detail-oriented work.

Work Schedule: Monday - Friday (in office presence required)

Work Location: City Administration Building, 30 S Nevada Ave, Colorado Springs, CO 80903

This position is subject to budget required furloughs implemented in the 2026 calendar year.

As an HR Technician I, you'll support day-to-day operations and serve as a first point of contact for employees across the organization:

• Provide high-volume customer support by responding to phone, email, and walk-in HR inquiries; Answer and direct customer phone calls and walk-ins who need assistance with injury claims or to file a claim for damage caused by the city
• Process personnel actions including hires, changes, benefit enrollment/modifications, and separations
• Perform accurate, high-volume data entry (e.g., job records, benefits, E-Verify)
• Explain HR policies, processes, and benefits to employees while ensuring compliance
• Run and review routine reports and queries to support HR operations
• Manage administrative tasks such as document intake and ID badge issuance and clearances
• Support team operations and perform other duties as assigned
• Learn more about this job by reviewing the class specification on City of Colorado Springs Class Specifications page

Successful candidates will bring:

• Effectively balances multiple priorities and deadlines
• Communicates clearly and professionally with a wide range of employees
• Quickly learns new systems, processes, and HR concepts
• Contributes to a positive, team-oriented work environment
• Maintains a high level of accuracy in a fast-paced environment

• High school diploma or GED
• One year of full-time, professional experience in human resources, administrative or a customer service role

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience using NeoGov, PeopleSoft, and/or E-Verify
• Experience working in a government setting or high volume customer service role
• Proficiency using Microsoft Office