Administrative Assistant II

City-of-Colorado-Springs,-C; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Colorado Springs is seeking an Administrative Assistant II to support HR systems and departmental administration. Responsibilities include handling high volumes of inquiries, badge creation, badging inquiries, and managing HR records in HRIS systems.

In-office support is required Monday through Friday, 8:00 AM to 5:00 PM, with the role subject to 2026 budget-driven furloughs. This position offers growth within City HR programs and requires strong confidentiality and customer service

Qualifications

• High school diploma or GED.
• Three years of full-time, professional experience in a related area.
• Experience with Microsoft Office Suite, Origami, customer service environment, and/or human resources (desirable).

Responsibilities

• Respond to a high volume of customer phone calls, emails, and in-person inquiries.
• Sort and distribute mail for the Human Resources department, including Risk Management.
• Create badges for city employees and contractors and assist with badging inquiries.
• Assist with the uploading of Risk documentation between Occupational Health and the Claims Adjusters.
• Assist with the scanning and uploading of employment records into Laserfiche.
• Perform a variety of administrative duties associated with automated and manual recordkeeping.
• Complete initial claim reports and intake documents, explain benefits, initiate the claim process, and provide information to the team and/or the supervisor.
• Assist with the updating of desk manuals to reflect the changes in processes and procedures.
• Serve as a liaison for employment services and risk management for customers and managers via phone, email, and walk-ins.
• Use SharePoint to maintain all HR documents and update pages on the Intranet.
• Assist with projects and special assignments as needed.
• Other duties as assigned

Skills

Confidentiality

Communication

Customer service

Education

High school/ GED

Tools

PeopleSoft

Origami

Laserfiche

SharePoint

Job description

Administrative Assistant II

In this position, you will support administration for various HR systems, including PeopleSoft, Origami and Laserfische. This position will be responsible for administrative and system duties in support of Human Resource programs and City departments. These duties may include customer service responsibilities including answering incoming calls for HR and Risk-related inquiries, greeting office walk-ins, sorting department mail, and managing the shared email inbox.

Additional involvement in HR duties includes assisting with badging, collecting, and scanning I-9 employment verification documents, and other HR administrative work in HRIS systems, workers' compensation, property and liability, employee safety programs and ensuring compliance with all regulations, policies, and procedures.

This position requires in-office support Monday through Friday 8:00 AM - 5:00 PM.

This position is subject to budget required furloughs implemented in the 2026 calendar year.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

As an Administrative Assistant II, you will:

• Respond to a high volume of customer phone calls, emails, and in-person inquiries
• Sort and distribute mail for the Human Resources department, including Risk Management
• Create badges for city employees and contractors and assist with badging inquiries
• Assist with the uploading of Risk documentation between Occupational Health and the Claims Adjusters
• Assist with the scanning and uploading of employment records into Laserfiche
• Perform a variety of administrative duties associated with automated and manual recordkeeping
• Complete initial claim reports and intake documents, explain benefits, initiate the claim process, and provide information to the team and/or the supervisor
• Assist with the updating of desk manuals to reflect the changes in processes and procedures
• Serve as a liaison for employment services and risk management for customers and managers via phone, email, and walk-ins
• Use SharePoint to maintain all HR documents and update pages on the Intranet
• Assist with projects and special assignments as needed
• Other duties as assigned

We are looking for candidates who demonstrate:

Ability to:

• Handle sensitive information accurately and in a timely manner; maintain a high level of confidentiality
• Communicate clearly and concisely, orally and in writing
• Establish and maintain effective working relationships
• Deliver excellent customer service
• Write and maintain procedure and query manuals

• High school diploma or GED
• Three years of full-time, professional experience in a related area

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience with Microsoft Office Suite, Origami, customer service environment, and/or human resources