HR Tech Solutions Advisor

ADP; Norfolk (VA); On-site; USD 25,000 - 47,000; Full time

Job summary

ADP is hiring a Human Resources Solution Specialist to serve as the primary contact for Comprehensive Human Resources clients, handling service requests for WorkForce Now. You will collaborate with Resource Manager, Payroll, Benefits Specialists, and vendors to ensure a seamless client experience, with a strong focus on client satisfaction and professional communication.

The role requires thriving in a metrics-driven call center, building rapport with clients, and staying updated on ADP and

Qualifications

• 2+ years of client and/or service experience.
• A college degree is great but not required. What's more important is having the skills to do the job.
• Experience noted above, OR Military Experience.
• We recognize Veterans and provide an environment to make a meaningful impact.

Responsibilities

• Be a Trusted Advisor and Problem Solver: seek answers and solutions for clients and ADP.
• Educate and provide recommendations using product knowledge to help clients understand value.
• Flex and adapt in a structured, fast-paced call center environment with multi-tasking and priorities.

Skills

Client service experience

Communication skills

Adaptability

Education

Payroll Certification (FPC/CPP)

HR Certification (SHRM/PHR/CEBS/CHRS)

College degree optional

Job description

ADP is hiring a Human Resources Solution Specialist to serve as the primary contact for Comprehensive Human Resources clients, handling service requests for WorkForce Now. You will collaborate with Resource Manager, Payroll, Benefits Specialists, and vendors to ensure a seamless client experience, with a strong focus on client satisfaction and professional communication.

The role requires thriving in a metrics-driven call center, building rapport with clients, and staying updated on ADP and