HR Solution Specialist

Fairygodboss; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a Human Resources Solution Specialist in Norfolk, Virginia. In this role, you will be the primary point of contact for ADP's Comprehensive Human Resources clients, handling service requests and ensuring client satisfaction. You'll utilize your client service experience to proactively help clients understand and leverage ADP's products.

Qualifications include 2+ years of client service experience and relevant skills. This position offers great growth opportunities within a supportive culture that values diversity and inclusion.

Qualifications

• 2+ years of client and/or service experience required.
• A college degree is great but not required; relevant skills matter more.

Responsibilities

• Serve as primary point of contact for clients regarding service requests.
• Educate clients about products and make recommendations based on their needs.
• Proactively communicate with clients to identify and solve problems.

Skills

Client service experience

Problem-solving

Communication

Adaptability

Empathy

Self-motivation

Organizational skills

Education

Relevant experience or military experience

Job description

Human Resources Solution Specialist

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. Our top‑ranked training will help to set you up for success!

What you’ll do

Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi‑task, changing direction, and providing prompt follow‑up. Adaptability, empathy, self‑motivation, and organization skills are must‑haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up‑to‑date on ADP and external policy changes.

To Succeed in This Role: Required Qualifications

2+ years of client and or service experience

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, or Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus Points for These: Preferred Qualifications

• Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best‑in‑class benefits start on Day1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.