Advisor HR - 2nd Shift - Carthage, MS (Choctaw)

Tyson Foods; Springdale (AR); On-site; USD 40,000 - 50,000; Full time

Job summary

Tyson Foods in Carthage, MS is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems and cases via ServiceNow, chat, and phone. You will handle high-volume walk-up support, support incoming calls to People Operations, and resolve first-level requests.

Responsibilities include updating master data, assisting with HR system navigation, and LOA support. You will monitor HR inboxes, escalate issues to Centers of Excellence or Leadership as needed, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role and data entry experience.
• Proficient in Excel, Word, and PowerPoint; HR systems knowledge a plus.

Responsibilities

• Provide basic navigation support for routine HR correspondence and data updates per established procedures.
• Review and update key business processes and master data components.
• Collaborate with People Operations to meet SLA targets and KPIs.

Skills

Customer service

Analytical thinking

Troubleshooting

Organizational skills

Multi-tasking

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Details:

MUST SIT AT CARTHAGE, MS (CHOCTAW) PLANT NO REMOTE HOURS. 1PM-10PM

Job Profile Summary:

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or elevate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities:

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements:

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel

Relocation Assistance Eligible:

No

Work Shift:

2ND SHIFT (United States of America)

Pay Range/Rate:

No

Incentives:

• Annual Incentive Plan: No
• Long-Term Incentive Plan: No

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package.

Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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