HR Support Representative - TTP

Vaco; Birmingham (AL); On-site; USD 28,000 - 32,000; Full time

Job summary

Vaco, a staffing partner, is seeking an HR Support Representative to assist employees with a variety of HR questions in a fast-paced, on-site role in Birmingham, AL. This position emphasizes service-minded communication and dependable, accurate support.

As the main point of contact for inquiries, you will respond to questions about policies, benefits, payroll, and processes, document interactions, escalate complex issues, and collaborate with HR, payroll and benefits teams to ensure timely

Qualifications

• Experience in customer service, preferably in a call center or HR support context.
• Strong verbal and written communication skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
• Comfortable navigating computer systems and documenting information during calls.
• Strong problem-solving skills and ability to follow established processes.
• Ability to handle confidential information with discretion.
• Dependable, organized, and team-oriented.

Responsibilities

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR topics.
• Provide accurate information and guidance while maintaining a positive, professional customer service experience.
• Document employee interactions, inquiries, and resolutions in the appropriate systems.
• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
• Assist employees with HR processes, forms, system access, and general employment-related requests.
• Maintain confidentiality when handling sensitive employee information.
• Follow established procedures, service standards, and company policies.
• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

Skills

Customer service

Call center operations

Administrative support

Human resources

Job description

Job Title: HR Support Representative - TTP

Location: Birmingham, AL (On-site)

Compensation: $20-$23/hr.

Position Overview

Vaco is partnering with a client seeking dependable and customer-focused HR Support Representatives to support employees with a variety of human resources-related questions and requests. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced, service-oriented environment.

The HR Support Representative will serve as a primary point of contact for employee inquiries, providing timely assistance, researching questions, and directing requests to the appropriate HR team members when needed.

Key Responsibilities

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.


• Provide accurate information and guidance while maintaining a positive, professional customer service experience.


• Document employee interactions, inquiries, and resolutions in the appropriate systems.


• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.


• Assist employees with HR processes, forms, system access, and general employment-related requests.


• Maintain confidentiality when handling sensitive employee information.


• Follow established procedures, service standards, and company policies.


• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

Qualifications

• Previous experience in customer service, call center operations, administrative support, or human resources preferred.


• Strong verbal and written communication skills.


• Professional telephone etiquette and a customer-focused approach.


• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.


• Comfortable navigating computer systems and documenting information during calls.


• Strong problem-solving skills and the ability to follow established processes.


• Ability to handle confidential information with discretion.


• Dependable, organized, and comfortable working in a team-oriented environment.

What We're Looking For

The ideal candidate is patient, approachable, and solution-oriented, with a genuine desire to help employees. Someone who can remain professional under pressure, learn new systems and processes quickly, and provide consistent support in a high-volume environment will thrive in this position.

Why Apply?

This is an opportunity to join a team where customer service and employee support are essential to daily operations. Candidates will have the opportunity to apply their communication and problem-solving skills while gaining valuable experience in HR operations.