IT Help Desk Associate

Vaco by Highspring; Birmingham (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Potential bonuses

Job summary

Vaco by Highspring is seeking to fill Help Desk positions in Birmingham, AL. The roles require hands-on technical support experience and strong customer service skills. The salary range for these positions is between $50,000 and $60,000 per year with opportunities for discretionary bonuses and participation in benefits including medical, dental, vision, and a 401(k) retirement plan.

The ideal candidate will possess at least 2 years of IT support experience, knowledge of operating systems, and excellent problem-solving abilities.

Qualifications

• At least 2 years of hands-on experience providing IT support.
• Familiarity with common operating systems like Windows, macOS.
• Strong communication and interpersonal skills.

Skills

Technical Support Experience

Customer Service Skills

Problem-Solving Ability

Knowledge of Operating Systems and Tools

Basic Networking and Security Knowledge

Tools

ServiceNow

Zendesk

Job description

Job Overview

Vaco Birmingham is working with multiple clients on new Help Desk opportunities. These firms vary in industry and offer direct hire and contract to hire opportunities.

The target pay rate for all positions is $50-$60k. All positions are on-site in Birmingham.

Requirements

• Technical Support Experience – At least 2 years of hands‑on experience providing IT support, troubleshooting hardware, software, and basic network issues.
• Knowledge of Operating Systems and Tools – Familiarity with common systems like Windows, macOS, and ticketing systems (e.g., ServiceNow, Zendesk).
• Customer Service Skills – Strong communication and interpersonal skills to assist users effectively, explain technical issues clearly, and maintain professionalism.
• Problem‑Solving Ability – Proven ability to diagnose issues, prioritize tasks, and resolve technical problems in a timely manner.
• Basic Networking and Security Knowledge – Understanding of fundamental networking concepts (TCP/IP, DNS, VPN) and basic security practices such as password management and phishing awareness.

Compensation and Benefits

Salary range: $50,000 – $60,000 per year. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].