HR Support Representative - TTP

Vaco by Highspring; Birmingham (AL); On-site; USD 28,000 - 32,000; Full time

Job summary

Vaco by Highspring is seeking an HR Support Representative to assist employees with a variety of HR-related questions in a fast-paced, on-site environment in Birmingham, AL. You will be the first point of contact for inquiries and will document interactions in our systems to ensure accurate, timely responses.

The ideal candidate brings experience in customer service or call center settings, strong communication skills, and the ability to handle confidential information with discretion.

Qualifications

• Previous experience in customer service, call center operations, administrative support, or human resources preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
• Comfortable navigating computer systems and documenting information during calls.
• Strong problem-solving skills and the ability to follow established processes.
• Ability to handle confidential information with discretion.
• Dependable, organized, and comfortable working in a team-oriented environment.

Responsibilities

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
• Provide accurate information and guidance while maintaining a positive, professional customer service experience.
• Document employee interactions, inquiries, and resolutions in the appropriate systems.
• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
• Assist employees with HR processes, forms, system access, and general employment-related requests.
• Maintain confidentiality when handling sensitive employee information.
• Follow established procedures, service standards, and company policies.
• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

Skills

Customer service

Call center operations

Administrative support

Human resources

Verbal communication

Written communication

Telephone etiquette

Multitasking

Confidentiality

Teamwork

CRM systems

Data entry

Document management

Tools

CRM systems

Data entry

Document management

Job description

Job Title: HR Support Representative - TTP

Location: Birmingham, AL (On-site)

Compensation: $20-$23/hr.

Position Overview

Vaco is partnering with a client seeking dependable and customer-focused HR Support Representatives to support employees with a variety of human resources-related questions and requests. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced, service-oriented environment.

The HR Support Representative will serve as a primary point of contact for employee inquiries, providing timely assistance, researching questions, and directing requests to the appropriate HR team members when needed.

Key Responsibilities

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
• Provide accurate information and guidance while maintaining a positive, professional customer service experience.
• Document employee interactions, inquiries, and resolutions in the appropriate systems.
• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
• Assist employees with HR processes, forms, system access, and general employment-related requests.
• Maintain confidentiality when handling sensitive employee information.
• Follow established procedures, service standards, and company policies.
• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

Qualifications

• Previous experience in customer service, call center operations, administrative support, or human resources preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
• Comfortable navigating computer systems and documenting information during calls.
• Strong problem-solving skills and the ability to follow established processes.
• Ability to handle confidential information with discretion.
• Dependable, organized, and comfortable working in a team-oriented environment.

What We're Looking For

The ideal candidate is patient, approachable, and solution-oriented, with a genuine desire to help employees. Someone who can remain professional under pressure, learn new systems and processes quickly, and provide consistent support in a high-volume environment will thrive in this position.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.