HR Operations Coordinator

Encompass Health; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Affordable medical, dental and vision

Generous paid time off

Tuition reimbursement

Company-matching 401(k)

Flexible spending and health savings

Diverse, inclusive culture

Job summary

Encompass Health in Birmingham, AL is seeking an HR Operations Coordinator to support HR by handling Tier 1 employee inquiries and maintaining HR processes. You'll use the internal ticketing system to resolve requests and contribute to data accuracy across HR functions.

This role emphasizes service quality, documentation, and collaboration with HR partners. A relevant degree and experience in admin/HR help, with MS Office proficiency, are required. This position sits at our Home Office.

Qualifications

• Associate's or Bachelor's degree in HR or a related field.
• Administrative, HR, or customer service experience.
• Basic understanding of HR functions and systems.
• Strong organizational and communication skills.
• Experience using Microsoft Office (Excel, Word, Outlook).
• Experience with ticketing or HRIS systems preferred but not required.
• Willingness to learn in a fast-paced environment.

Responsibilities

• Serve as a first point of contact for HR-related inquiries across multiple HR functions, including benefits, policies, learning, talent, compensation and onboarding.
• Provide Tier 1 support through the company's internal ticketing system, phone, and email channels, ensuring timely and accurate resolution of requests in accordance with service level agreements.
• Escalate complex or high-level issues to the appropriate HR partners while maintaining detailed documentation of all inquiries and resolutions.
• Deliver high-quality customer service by providing clear guidance, support, and follow-up to internal stakeholders and employees.
• Assist with routine data entry, reporting, and basic audits to maintain data integrity.
• Execute ad hoc projects and audits as needed.
• Meet position requirements and performs essential duties.
• This position must sit at our Home Office in Birmingham, AL.

Skills

Organizational skills

Communication skills

Customer service

MS Office

Learning agility

Education

Associate's or Bachelor's degree in HR

HR certification (preferred)

Tools

Ticketing system

HRIS systems

Excel

Job description

Position Purpose

The HR Operations Coordinator provides support to the Human Resources department by assisting with Tier 1 employee inquiries and helping maintain smooth HR processes. This role is key in delivering high-quality service through the internal ticketing system and supporting core HR functions. The HR Operations Coordinator helps maintain efficient HR workflows, improve employee experience, and drive continuous improvement across systems and processes.

Responsibilities

• Serve as a first point of contact for HR-related inquiries across multiple HR functions, including benefits, policies, learning, talent, compensation and onboarding.
• Provide Tier 1 support through the company's internal ticketing system, phone, and email channels, ensuring timely and accurate resolution of requests in accordance with service level agreements.
• Escalate complex or high-level issues to the appropriate HR partners while maintaining detailed documentation of all inquiries and resolutions.
• Deliver high-quality customer service by providing clear guidance, support, and follow-up to internal stakeholders and employees.
• Assist with routine data entry, reporting, and basic audits to maintain data integrity.
• Execute ad hoc projects and audits as needed.
• Meet position requirements and performs essential duties.
• This position must sit at our Home Office in Birmingham, AL.

Qualifications

License or Certification:

• Microsoft Office Suite certification preferred.
• HR certification is a plus.

Minimum Qualifications

• Associate's or Bachelor's degree in Human Resources or related field preferred.
• Administrative, HR, or customer service experience.
• Basic understanding of HR functions and systems.
• Strong organizational and communication skills.
• Experience using Microsoft Office (Excel, Word, Outlook).
• Experience with ticketing or HRIS systems preferred but not required.
• Willingness to learn in a fast-paced environment.

Benefits

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• Community of people who love what they do.

At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.