HR Support Associate - Part-Time Customer Care

H&R Block, Inc.; Missouri; On-site; USD 22,000 - 33,000; Part time

Job summary

H&R Block, Inc. seeks a People Resource Center Part-time Representative to provide exceptional client service via phone, email, and chat, handling a broad range of HR and training support requests.

You will resolve escalated cases, document actions, and explain resolutions with data-backed reasoning. The role emphasizes collaboration with SMEs and cross-functional teams to ensure accurate, timely responses while maintaining high service standards.

Qualifications

• High school diploma or equivalent required.
• Ability to apply mathematical operations.
• Ability to critically analyze reports.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to interact effectively with all levels of the company.
• Systematic problem-solving approach in analysis and evaluation of alternatives.
• Ability to work independently with accuracy and professionalism.
• Excellent interpersonal and written communication skills.
• Minimum 2 years related work experience.

Responsibilities

• Answer phone calls and act as a contact for inbound cases to support HR-related functions (Payroll, Tax Training Support, Benefits, Timekeeping).
• Research and resolve complex or escalated cases within SLA.
• Communicate via various channels and interpret client needs to find resolutions.
• Deliver outstanding customer service by listening and providing accurate information.
• Collaborate with team members and leaders for seamless service delivery.
• Ensure data accuracy and use multiple data sources in case resolution.

Skills

Customer service

Communication skills

Multi-tasking

Independent work

Education

High school diploma or equivalent

Tools

Workday

HRMS

iCIMS

Payroll systems

Job description

H&R Block, Inc. seeks a People Resource Center Part-time Representative to provide exceptional client service via phone, email, and chat, handling a broad range of HR and training support requests.

You will resolve escalated cases, document actions, and explain resolutions with data-backed reasoning. The role emphasizes collaboration with SMEs and cross-functional teams to ensure accurate, timely responses while maintaining high service standards.