HR Resource Center Specialist (Hybrid/Remote)

H&R Block, Inc.; Kansas City (MO); Hybride; USD 38 000 - 48 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a People Resource Center Representative for a full-time hybrid role that combines in-office support with remote work on other days.

You will handle client communications via phone, email, chat, and mail, resolve HR and tax training related requests, and document case actions across multiple systems. The role emphasizes strong client service, accuracy, and the ability to analyze and resolve escalated issues.

Qualifications

• High school diploma or equivalent.
• Two years of related work experience minimum.
• Able to work a full-time hybrid schedule in the office at least two days per week.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to evaluate alternative solutions.

Responsabilités

• Answer inbound calls and manage cases supporting Payroll, Tax Training, Benefits, Timekeeping, and HR needs.
• Research and resolve complex or escalated cases with guidance from SMEs.
• Communicate via phone, email, chat, and mail and document resolutions in systems.
• Deliver outstanding client service by listening, providing accurate information, and resolving inquiries promptly.
• Collaborate with leadership and cross-functional teams to support service delivery and workload planning.
• Provide training and peer coaching to PRC representatives and participate in projects and campaigns.

Connaissances

Customer service

Communication

Analytical thinking

Problem-solving

Time management

Formation

High school diploma or equivalent

Associate degree in business or related field

Outils

Workday

HRIS

iCIMS

Dimensions

Description du poste

H&R Block, Inc. is seeking a People Resource Center Representative for a full-time hybrid role that combines in-office support with remote work on other days.

You will handle client communications via phone, email, chat, and mail, resolve HR and tax training related requests, and document case actions across multiple systems. The role emphasizes strong client service, accuracy, and the ability to analyze and resolve escalated issues.