HR Specialty Service Professional - Executive Coordination

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an HR Specialty Services Professional to coordinate executive interview logistics and provide high-touch operational support across the Talent Acquisition Operations & Onboarding team in Tampa, FL.

You will ensure interviews run smoothly across time zones and communicate clearly with candidates and interviewers. The role requires discretion with sensitive information, strong communication, and the ability to partner with recruiters and hiring managers to resolve

Qualifications

• Experience in coordination, recruiting operations, HR operations, or comparable scheduling-focused environment.
• Ability to manage multiple concurrent processes with minimal oversight.
• Excellent written and verbal communication skills across seniority levels.
• Strong attention to detail and ownership of deadlines.
• Proven ability to handle confidential information discreetly.
• Proficiency with scheduling tools and HR systems as applicable.
• Calm and effective under time pressure.
• Ability to advise recruiters and stakeholders with guidance and solutions.

Responsibilities

• Coordinate multi-step executive interview schedules across time zones with confirmations, calendars, formats, and materials.
• Communicate proactively with candidates and interviewers to set expectations and updates.
• Partner with recruiters and hiring managers as a trusted advisor on interview plans and contingencies.
• Track interview progress and maintain status updates in relevant systems and trackers.
• Identify recurring scheduling issues and support process improvements.
• Resolve day-to-day logistics issues quickly to prevent delays.
• Maintain professionalism in all candidate and stakeholder interactions.
• Protect confidential candidate and business information.
• Create and maintain job requisitions and support candidate application management.
• Create offer letters and support revisions and related activities.
• Coordinate NDAs and support candidate travel, relocation, visa, reimbursement, and expenses.

Skills

Scheduling coordination

Recruiting operations

HR operations

Executive support

Strong communication

Attention to detail

Confidential information handling

Calendar management

ATS / HR systems

Tools

Calendar apps

Email/spreadsheet tools

Applicant Tracking System

Job description

Help shape an exceptional executive hiring experience through flawless coordination and thoughtful stakeholder support. In this role, you will keep complex interview schedules on track, anticipate needs, and remove friction for candidates and internal teams. You will thrive in a fast-paced environment where details, responsiveness, and professionalism matter. If you enjoy partnering with others and solving scheduling challenges with calm, clear communication, this role is for you.

As an HR Specialty Services Professional within Talent Acquisition Operations & Onboarding team, you will support the end-to-end executive hiring experience by coordinating interview logistics and providing high-touch operational support. You will help ensure interviews run smoothly and on time by confirming participants, formats, and materials, and by communicating clearly throughout the process. You will handle sensitive information with discretion and use sound judgment when priorities shift. You will work closely with recruiters and hiring managers to resolve issues quickly and maintain a consistently strong candidate experience.

Job responsibilities

• Coordinate multi-step executive interview schedules across time zones, including confirmations, calendars, formats, and required materials
• Communicate proactively with candidates and interviewers to set clear expectations and provide timely updates
• Partner with recruiters and hiring managers as a trusted advisor to align on interview plans, changes, contingencies, and solutions throughout the executive recruiting lifecycle
• Track interview progress and maintain accurate status updates in relevant systems and trackers
• Identify recurring scheduling issues, share improvement opportunities with the team, and support updates to trackers and process documentation as needed
• Resolve day-to-day logistics issues quickly, escalating when needed to prevent delays
• Maintain a high level of professionalism in all candidate and stakeholder interactions
• Protect confidential candidate and business information through careful handling and sound judgment
• Create and maintain job requisitions and support candidate application management, ensuring complete and accurate information in applicable systems
• Create offer letters and support offer revisions, addendums, approval routing, and related offer activities
• Coordinate non-disclosure agreements and support candidate travel, relocation, visa, reimbursement, and expense reconciliation activities, as applicable

Required qualifications, capabilities, and skills

• Experience in coordination, recruiting operations, human resources operations, executive support, or a comparable scheduling-focused environment
• Demonstrated ability to manage multiple concurrent processes and shifting priorities with minimal oversight
• Excellent written and verbal communication skills, with comfort interacting across seniority levels
• Strong attention to detail, follow-through, and ownership of deadlines and commitments
• Proven ability to handle sensitive and confidential information with discretion
• Proficiency with common scheduling and productivity tools (calendar, email, spreadsheets) and applicant tracking or human resources systems, as applicable
• Sound judgment and ability to remain calm and effective under time pressure
• Ability to serve as a consultative partner to recruiters and stakeholders by providing guidance, recommending solutions, and navigating changing operational needs

Preferred qualifications, capabilities, and skills

• Experience supporting executive-level interview processes
• Experience coordinating interviews across multiple time zones
• Familiarity with process improvement and documenting recurring issues or opportunities
• Experience supporting recruiting activities beyond interview scheduling, such as requisition creation, candidate application management, offer letter preparation, non-disclosure agreement coordination, or candidate reimbursement
• Familiarity with the end-to-end recruiting lifecycle and the operational requirements associated with each stage