HR Solutions Employee Advisor

Trane Technologies plc; Davidson (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits kick in Day One (health, well

401K match and educational support

Paid time off and holidays

Tuition assistance

Job summary

Trane Technologies plc is seeking an HR Solutions Employee Advisor to join the frontline in the HR Solutions Center. You will assist active/retired employees with health & welfare benefits, payroll, pension, leaves, and corporate programs, handling inquiries and delivering timely resolutions on a daily basis.

The role requires strong communication, analytical abilities, and the capacity to multitask in a fast-paced environment, with shifts from 8am to 7pm EST and a Monday–Friday schedule, onsite

Qualifications

• 1–2 years call center or customer care experience preferred.
• Associate degree or college degree preferred.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Assist 35+ employees per day or more depending on volumes.
• Provide accurate information on benefits, payroll, pension, and programs.
• Identify and resolve issues per policy/eligibility guidelines.
• Research and resolve customer issues during the first interaction when possible.
• Follow up to guarantee prompt resolution and customer satisfaction.
• Document interactions in the case management system.

Skills

Call center experience

Customer care

Computer proficiency

Inbound/Outbound calls

Education

Associate or College Degree

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

As an HR Solutions Employee Advisor, you will be the frontline support role for Trane Technologies’ HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. As an HR Solutions Employee Advisor, you will be responsible for assisting the Trane Technologies Employee (Active/Retired) population.

What you will do:

• Be able to assist 35+ employees per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs
• Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible
• Follow up with customer issues to guarantee prompt resolution
• Ability to multitask and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision-making skills
• Document each interaction accurately with customer case system
• Instill trust and confidence while working with customers to overcome challenges
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

What you will bring:

• Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)

Ideally, you would also be familiar with one or more of the following:

• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
• Must have ability to work as part of a team
• Must be able to be self-directed as needed
• Must be detail oriented with a strong commitment to quality assurance
• Must be able to manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Annual Base Salary Range or Hourly Base Pay Range:

$36,300.00 - $52,290.00

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.