HR Service Center Generalist - Benefits, Payroll & HRIS

TruStage; Waverly (IA); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Tuition reimbursement

Job summary

TruStage is seeking an HR Service Center Generalist to provide quality service to employees and other customers. You will handle Health & Welfare and Retirement benefits, payroll processing, LMS/HRIS administration, and general HR support in a centralized service center.

The role requires 4–6 years in HR/Benefits/Payroll with strong customer service, data integrity skills, and ability to manage confidential information. The position offers a hybrid work arrangement and competitive benefits.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 4–6 years HR/Benefits/Payroll experience including call center/customer service.
• Experience as a lead worker with coaching and feedback.
• Proficiency with Excel, word processing, attendance systems, and HR/payroll software.
• Strong customer service, communication, data gathering, and attention to detail.

Responsibilities

• Manage annual enrollment activities for Health & Welfare Benefits.
• Coordinate employee status changes and leave processing.
• Support 401(k) and retirement plan administration.
• Process bi-weekly and semi-monthly payroll; handle taxes and W-2s.
• Administer LMS and HRIS; generate period reports.
• Provide general HR support via phone, email, chat or in person.
• Maintain data integrity for employee records and benefits events.

Skills

Leadership

Customer service

HR systems

Data gathering

Attention to detail

Communication

Education

Bachelor’s Degree or equivalent

Tools

Excel

Word processing

Attendance system

HR/payroll software

Job description

TruStage is seeking an HR Service Center Generalist to provide quality service to employees and other customers. You will handle Health & Welfare and Retirement benefits, payroll processing, LMS/HRIS administration, and general HR support in a centralized service center.

The role requires 4–6 years in HR/Benefits/Payroll with strong customer service, data integrity skills, and ability to manage confidential information. The position offers a hybrid work arrangement and competitive benefits.