HR Shared Services Operations Specialist

SGS Consulting; Town of King (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

SGS Consulting in Wisconsin is seeking an HR Operations Specialist to support inquiries, manage casework, and collaborate with HRBPs, COEs, and SMEs to resolve employee data questions in alignment with company policies.

The role emphasizes following SLAs, maintaining confidentiality, processing HR-related documents, and assisting with SOPs and staff training while ensuring accurate, cross-functional collaboration.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Prior experience in HR operations, shared services, or administrative support preferred.
• Experience with HR systems and case management tools is a plus.

Responsibilities

• Respond to inquiries via telephone and email, using available tools and resources.
• Track issues in the case management system from initiation to resolution.
• Collaborate with HR Business Partners, COEs, and SMEs to resolve employee data questions per policies.
• Research and resolve first-tier questions regarding employee issues, escalating complex cases to senior management as needed.
• Manage HRSSC/Payroll mail and FedEx shipping; process invoices for HR vendors.
• Assist with document management, SOPs, and QRG updates; support staff training initiatives.
• Follow HR processes, SLAs, and maintain scheduled work hours.

Skills

Communication skills

Problem-solving

Attention to detail

Task prioritization

HR processes

Microsoft Office

Confidentiality

Education

Bachelor’s degree in Human Resources

Tools

HRIS

Job description

SGS Consulting in Wisconsin is seeking an HR Operations Specialist to support inquiries, manage casework, and collaborate with HRBPs, COEs, and SMEs to resolve employee data questions in alignment with company policies.

The role emphasizes following SLAs, maintaining confidentiality, processing HR-related documents, and assisting with SOPs and staff training while ensuring accurate, cross-functional collaboration.