HR Shared Services Manager — Lead Help Desk & Employee Experience

PANGEATWO; Birmingham (AL); On-site; USD 95,000 - 105,000; Full time

Job summary

A mission-driven healthcare organization in Birmingham, AL, is seeking a Human Resources Shared Services Manager to lead a team, oversee daily HR operations, and support employee experience. The ideal candidate has 3+ years of HR experience, ticketing system knowledge, and strong leadership skills. This full-time role requires a Bachelor's degree in HR or related field and offers an opportunity to make a meaningful impact on the employee journey.

Qualifications

• 3+ years of HR experience, preferably in shared services or help desk environments.
• 1+ year of supervisory or leadership experience preferred.

Responsibilities

• Supervise and mentor HR Shared Services team members.
• Manage day-to-day HR help desk operations.
• Monitor workloads, staffing, and service level agreements (SLAs).
• Analyze service metrics and recommend process improvements.

Skills

Ticketing system experience (Oracle, PeopleSoft, Workday)

HR practices and policies knowledge

Supervisory skills

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Job description

A mission-driven healthcare organization in Birmingham, AL, is seeking a Human Resources Shared Services Manager to lead a team, oversee daily HR operations, and support employee experience. The ideal candidate has 3+ years of HR experience, ticketing system knowledge, and strong leadership skills. This full-time role requires a Bachelor's degree in HR or related field and offers an opportunity to make a meaningful impact on the employee journey.