People Experience Specialist (HR Shared Services)

Educated Solutions Corp; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a People Experience/HR Shared Services Representative to provide customer-focused support within the People and Culture team. This role requires resolving inquiries effectively and professionally, maintaining high service quality, and demonstrating strong communication skills. The ideal candidate will possess a Bachelor's Degree in HR or related field and have a passion for delivering exceptional service. Join us in creating a positive interaction experience for all teammates.

Qualifications

• 1+ years of experience in human resources or 5 years in customer service.
• Demonstrates patience and active listening.
• Ability to identify process improvement opportunities.

Responsibilities

• Act as the front line for People and Culture support.
• Resolve issues upon first contact and document using a case management tool.
• Establish trust with stakeholders and offer guidance on policies.

Skills

Customer service orientation

Active listening

Problem resolution

Communication skills

Education

Bachelor’s Degree in HR, Business or related field

Tools

Microsoft Office

Human capital management systems

Case management tools

Job description

A leading healthcare organization is seeking a People Experience/HR Shared Services Representative to provide customer-focused support within the People and Culture team. This role requires resolving inquiries effectively and professionally, maintaining high service quality, and demonstrating strong communication skills. The ideal candidate will possess a Bachelor's Degree in HR or related field and have a passion for delivering exceptional service. Join us in creating a positive interaction experience for all teammates.