HR Shared Services Lead — PeopleSoft & Service Excellence

Children's National Hospital; Silver Spring (MD); On-site; USD 73,000 - 122,000; Full time

Job summary

Children's National Hospital in Silver Spring, MD is seeking an HR Shared Services Lead to oversee a high-performing HRSS team and act as the primary contact for HR transactional inquiries and HRIS support.

You will drive process improvements, monitor transaction quality, and coach the team while partnering with HRIS to enhance system functionality and service delivery. Excellent communication and leadership skills are essential in delivering a world-class employee experience.

Qualifications

• Bachelor's degree required; equivalent work experience considered.
• 6 years of related business experience; HRIS and HRSS call center experience.
• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and support a high-performing HR Shared Services team delivering customer service and operational excellence.
• Serve as primary contact for HR transactional inquiries and HR system support.
• Act as SME for HR transaction inquiries and guide team on improvements and best practices.
• Coordinate and manage the HRSS team to ensure timely resolution of employee and manager requests.

Skills

Attention to detail

Communication skills

Organizational skills

Negotiation skills

Judgment and diplomacy

Researching technical questions

Creative problem solving

Consulting skills

Education

Bachelor's degree

Tools

MS Office

Job description

Children's National Hospital in Silver Spring, MD is seeking an HR Shared Services Lead to oversee a high-performing HRSS team and act as the primary contact for HR transactional inquiries and HRIS support.

You will drive process improvements, monitor transaction quality, and coach the team while partnering with HRIS to enhance system functionality and service delivery. Excellent communication and leadership skills are essential in delivering a world-class employee experience.