Lead Hr Shared Services Spec

Children's National Hospital; Silver Spring (MD); On-site; USD 73,000 - 122,000; Full time

Job summary

Children's National Hospital in Silver Spring, MD is seeking an HR Shared Services Lead to oversee a high-performing HRSS team and act as the primary contact for HR transactional inquiries and HRIS support.

You will drive process improvements, monitor transaction quality, and coach the team while partnering with HRIS to enhance system functionality and service delivery. Excellent communication and leadership skills are essential in delivering a world-class employee experience.

Qualifications

• Bachelor's degree required; equivalent work experience considered.
• 6 years of related business experience; HRIS and HRSS call center experience.
• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and support a high-performing HR Shared Services team delivering customer service and operational excellence.
• Serve as primary contact for HR transactional inquiries and HR system support.
• Act as SME for HR transaction inquiries and guide team on improvements and best practices.
• Coordinate and manage the HRSS team to ensure timely resolution of employee and manager requests.

Skills

Attention to detail

Communication skills

Organizational skills

Negotiation skills

Judgment and diplomacy

Researching technical questions

Creative problem solving

Consulting skills

Education

Bachelor's degree

Tools

MS Office

Job description

1 Inventa PlaceSilver Spring, MD 20910

Kids Are Our Everything.

Department 10043 HRIS

Pay Range

$73,195.20 - $121,971.20

Lead and support a high-performing HR Shared Services team dedicated to delivering exceptional customer service and operational excellence. As the primary point of contact for HR transactional inquiries and HR system support, this role serves as a subject matter expert, ensuring timely resolution of employee and manager requests. The HR Shared Services Lead drives process improvements, monitors transaction quality, provides team guidance and coaching, and partners with HRIS to enhance system functionality and service delivery. This position requires strong critical thinking, communication, leadership, and customer-focused problem-solving skills. The HR Shared Service Lead will coordinate and manage the HRSS team. Lead role is the primary point of contact for customers seeking assistance with PeopleSoft HR module related transactional issues. Utilizes knowledge of the standards of operations and of the tools necessary to monitor HR transaction quality and reports results. Serves as the Subject Matter Expert for HR transaction inquiries. May recommend system functionality enhancements or team productivity improvements. Provides guidance to other HRIS and HRSS staff to ensure that a consistent and positive customer experience is being projected and that inquiries are being resolved as quickly and efficiently as possible. This position will require a high degree of critical thinking combined with exceptional oral and written skills and a high focus on providing a world-class customer experience to employees.

Minimum Education

Bachelor's Degree (Required) Or Equivalent Work Experience

Minimum Work Experience

6 years related business experience (Required) And HRIS Systems and HRSS call center experience And Strong working knowledge of MS Office - including Word, Excel, PowerPoint and Outlook

Required Skills/Knowledge

• Strong attention to details and dedication to identify areas of strength and opportunity
• Strong communication skills, organizational and negotiation skills
• Ability to identify changes needed to better the process and support the HRIS and HRSS Team
• Utilizes judgment, diplomacy, and collaboration skills to interact positively and communicate appropriately with team members, management, stakeholders and customers
• Ability to independently research and respond to technical questions and issues
• Ability to combine technical knowledge with an understanding of expectations to offer creative solutions to complex problems in a practical, timely and efficient manner
• Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member

Functional Accountabilities

Technical

• Maintains a broad base of technical skills to diagnose