HR Shared Services Director — Transform & Automate

Booz Allen Hamilton; Norfolk (VA); On-site; USD 143,000 - 265,000; Full time

Job summary

Booz Allen Hamilton seeks a Senior HR leader to direct Shared Services in the United States, overseeing end-to-end HR processes and a team of managers. You will drive strategy, program execution, and data-driven improvements to improve employee experience and operational efficiency.

This role requires a strong background in HR transformation, payroll services, and cross-functional leadership within a dynamic environment.

Qualifications

• 12+ years leading HR teams in progressive leadership roles.
• 3+ years in a shared services environment leading cross-functional teams.
• Experience managing a payroll service offering.
• Experience in process management, optimization, and continuous improvement.
• Experience spearheading major transformation and restructuring initiatives.
• Knowledge of Help Desk and shared service technology procedures and best practices.

Responsibilities

• Lead HR Shared Services and end-to-end hire-to-retire processes.
• Oversee HR service offerings and drive KPI analytics to guide decisions.
• Mentor HR managers and ensure compliance with employment laws and data protection.

Skills

HR leadership

Shared services

Payroll management

Process improvement

Transformation programs

Data analytics

Education

Bachelor's degree

Master’s degree

Tools

Workday

ServiceNow

Job description

Booz Allen Hamilton seeks a Senior HR leader to direct Shared Services in the United States, overseeing end-to-end HR processes and a team of managers. You will drive strategy, program execution, and data-driven improvements to improve employee experience and operational efficiency.

This role requires a strong background in HR transformation, payroll services, and cross-functional leadership within a dynamic environment.