HR Service & Onboarding Specialist

Kraft Group LLC; Foxborough (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Kraft Group LLC is seeking an HR Support Specialist to assist the shared service center. You will deliver customer service to employees and managers, handle onboarding tasks, I-9/E-Verify, background checks, and document management. The role emphasizes confidentiality, accuracy, and timely responses.

Responsibilities include unemployment claim handling, data verification, and policy administration in line with federal, state, and local laws. Occasional evening/weekend events may be required.

Qualifications

• 0-2 years of experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of state/federal laws and regulations pertaining to labor, benefits and compensation preferred.
• Ability to work evening and weekend events, both in person and remotely, as required.
• Must possess strong organizational skills, ability to multi-task and responsiveness.

Responsibilities

• Provide exemplary customer service to employees, managers, and the HR Team, escalating unresolved concerns through the ticket system.
• Manage onboarding and document management for new hires and rehires, including I-9 and E-verify processes and employment verifications.
• Respond to unemployment claims including hearings and follow-up.
• Coordinate documentation certification and oversight for Kraft Soccer and DOT.
• Administer employment practices and policies in compliance with Federal, State and Local Law.

Skills

Customer service

Confidentiality

Microsoft Office

Team oriented

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Kraft Group LLC is seeking an HR Support Specialist to assist the shared service center. You will deliver customer service to employees and managers, handle onboarding tasks, I-9/E-Verify, background checks, and document management. The role emphasizes confidentiality, accuracy, and timely responses.

Responsibilities include unemployment claim handling, data verification, and policy administration in line with federal, state, and local laws. Occasional evening/weekend events may be required.