HR Service Delivery Lead: Strategy & Systems

Comcast Resume; Philadelphia (Philadelphia County); On-site; USD 100,000 - 150,000; Full time

Job summary

Comcast is seeking an HR Systems Project Manager to execute strategic direction and oversee the build and deployment of functional systems within HR Service Delivery. You will partner with internal and external stakeholders, lead requirements analysis, and drive the successful execution of technical initiatives.

This role strengthens employee experiences by aligning platform development with organizational strategies, managing risks, and ensuring operational readiness across platforms.

Qualifications

• 5-7 years of relevant work experience in HR systems or IT projects.
• Experience leading cross-functional teams and managing stakeholders.
• Strong analytical and requirements gathering skills.

Responsibilities

• Managing relationships with operational leaders, stakeholders, technical teams, vendors, and external partners to ensure a shared understanding of objectives, requirements, risks, dependencies, and project deliverables.
• Leading analysis efforts to determine comprehensive business requirements, process impacts, integration needs, and opportunities to improve operational efficiency and user experience.
• Developing team members through recommended learning paths, mentorship, and ongoing growth opportunities to strengthen technical, analytical, and leadership capabilities.
• Overseeing the provision, review, and approval of business requirements, solution designs, and implementation approaches for system enhancements, integrations, and platform initiatives.
• Orchestrating build, test, deployment, and release activities for functional platforms while ensuring alignment with business priorities, operational readiness, and governance standards.
• Monitoring and communicating changes to agreed deliverables, timelines, and priorities, proactively managing risks and escalating issues as necessary to support successful execution.
• Executing functional platform maintenance and enhancements in partnership with stakeholders, operational teams, and technology providers to improve performance, scalability, effectiveness, compliance, and the delivery of business outcomes.
• Serving as the primary liaison between business, operations, technology, and third-party vendors to evaluate, implement, and optimize platform capabilities that enable evolving business processes and operational priorities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

Automation

Data Integrity

Performance Management

Process Improvements

Requirements Analysis

Risk Management

Stakeholder Management

Education

Bachelor's Degree

Job description

Comcast is seeking an HR Systems Project Manager to execute strategic direction and oversee the build and deployment of functional systems within HR Service Delivery. You will partner with internal and external stakeholders, lead requirements analysis, and drive the successful execution of technical initiatives.

This role strengthens employee experiences by aligning platform development with organizational strategies, managing risks, and ensuring operational readiness across platforms.