Human Resources Specialist II (Part Time)

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 59,000 - 69,000; Part time

Job summary

University of Missouri-Columbia is seeking an HR Specialist II to join the UM System HR Service Center. The position supports policies, payroll, benefits, and records management with a focus on benefits and retirement.

Responsibilities include handling email inquiries, front-desk coverage, and tier-one phone support, while processing verification requests and maintaining confidential records. This part-time role requires an associate’s degree and at least one year of related experience.

Qualifications

• An associate's degree or equivalent education and at least 1 year of related experience.
• Willingness to learn university HR policies and procedures.
• Experience handling confidential information with discretion.

Responsibilities

• Monitor and respond to HR Service Center emails and service requests promptly.
• Provide front-desk coverage for walk-ins and direct inquiries to the appropriate resource.
• Offer tier-one phone support and escalate complex issues as needed.
• Process incoming/outgoing mail and track documents accordingly.
• Prepare and process employment and income verification requests.
• Review PSLF forms and related documentation per procedures.
• Assist with document management and data verification processes.
• Provide general HR policy guidance and maintain ticket records for tracking.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Confidential information handling

Microsoft Office

Education

Associate's degree

Equivalent combination of education and experience

Job description

Purpose and Scope

University of Missouri Human Resources provides leadership in the planning, integration, and implementation of human resource services and programs for faculty and staff across all universities and the health care system. Collectively with campus colleagues, we serve as a strategic and trusted advisor, and pursue continuous improvement through knowledge, collaboration, and leadership.

This position is a team member of the UM System HR Service Center, a team of 5 FTE shared-service team members skilled in multiple HR disciplines providing customer service on policies and procedures, supporting self-service issues, and processing administrative responsibilities related to recruiting, benefits, retirement, compensation, training, records management, and payroll, with an emphasis on benefits and retirement.

Responsibilities

• Monitor and respond to HR Service Center email communications and service requests in a timely, professional manner.
• Provide front-desk coverage by greeting and assisting walk-in customers and directing inquiries to the appropriate resource or HR team.
• Assist with phone coverage as needed, provide tier-one support for routine inquiries, and escalation complex matters appropriately.
• Process incoming and outgoing mail, including sorting, routing, preparing, and tracking documents as required.
• Prepare and process employment and income verification requests and related correspondence.
• Review and process Public Service Loan Forgiveness (PSLF) forms and supporting documentation in accordance with established procedures.
• Assist with administrative processing and document management, including data verification, identification of discrepancies, imaging, and handling confidential personnel records.
• Provide general customer service and problem-solving support related to HR policies, programs, payroll, benefits, retirement, leave, training, records, and other HR services within the position's level of responsibility.
• Maintain accurate service documentation and ticket records to support tracking, follow-up, and resolution of customer inquiries.
• Maintain current knowledge of applicable University of Missouri human resources policies, practices, procedures, and resources.
• Perform other duties and special projects as assigned consistent with the responsibilities of an HR Specialist II position.

Shift

Flexible 20 hours per week between Monday - Friday

Minimum Qualifications

An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• An associate's degree and three years of human resources office experience demonstrating knowledge of basic employment laws, exceptional customer service, and organizational skills.
• Experience in a call center, service center, administrative office, or equivalent customer-facing environment.
• Demonstrated verbal and written communication skills, problem-solving ability, attention to detail, accuracy, and independent follow-through.
• Ability to remain professional and customer-focused in stressful or high-volume situations.
• Experience working with confidential information and records.
• Proficiency with Microsoft Office applications and familiarity with university systems or human resources policies.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.