Part-Time HR Service Center Specialist II

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 59,000 - 69,000; Part time

Job summary

University of Missouri-Columbia is seeking an HR Specialist II to join the UM System HR Service Center. The position supports policies, payroll, benefits, and records management with a focus on benefits and retirement.

Responsibilities include handling email inquiries, front-desk coverage, and tier-one phone support, while processing verification requests and maintaining confidential records. This part-time role requires an associate’s degree and at least one year of related experience.

Qualifications

• An associate's degree or equivalent education and at least 1 year of related experience.
• Willingness to learn university HR policies and procedures.
• Experience handling confidential information with discretion.

Responsibilities

• Monitor and respond to HR Service Center emails and service requests promptly.
• Provide front-desk coverage for walk-ins and direct inquiries to the appropriate resource.
• Offer tier-one phone support and escalate complex issues as needed.
• Process incoming/outgoing mail and track documents accordingly.
• Prepare and process employment and income verification requests.
• Review PSLF forms and related documentation per procedures.
• Assist with document management and data verification processes.
• Provide general HR policy guidance and maintain ticket records for tracking.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Confidential information handling

Microsoft Office

Education

Associate's degree

Equivalent combination of education and experience

Job description

University of Missouri-Columbia is seeking an HR Specialist II to join the UM System HR Service Center. The position supports policies, payroll, benefits, and records management with a focus on benefits and retirement.

Responsibilities include handling email inquiries, front-desk coverage, and tier-one phone support, while processing verification requests and maintaining confidential records. This part-time role requires an associate’s degree and at least one year of related experience.