HR Service Center Rep I

HCSC Group; Northern (KY); Hybrid; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

HCSC Group is seeking an HR Support professional to provide timely, accurate, and customer-focused HR services to active employees, assisting with benefits, salary, and employment status changes. You will respond to employee questions via phone, chat, and AskHR, guiding them across HR programs and services.

This remote position requires 6–8 weeks of onsite training at our Richardson, TX HQ. Sponsorship is not available. Compensation: $17.75–$28.39 per hour.

Qualifikationen

• High School diploma or GED.
• 9 months of customer service or admin support experience.
• 6 months experience with MS Office (Word, Excel, PowerPoint).
• 10-key calculator proficiency and math aptitude.
• Strong written and verbal communication.
• Ability to handle confidential information and work under pressure.

Aufgaben

• Provide timely, accurate HR support for active employees.
• Assist with benefits, payroll, and employment status changes.
• Respond to inquiries via phone, chat, and AskHR.
• Escalate complex issues to HR teams as needed.
• Maintain confidentiality and data integrity.

Kenntnisse

Customer service

Administrative support

MS Office

10-key calculator

Verbal communication

Written communication

Confidentiality

Team player

Time management

Stress management

Ausbildung

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

Job Requirements

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

Preferred Job Requirements

• Experience using Workday.

This role is remote position - Must complete 6-8 weeks of onsite training at our Richardson, TX HQ Office.

Sponsorship is not available.

LI-#remote

NJLF

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards