HR Service Center Rep I

hcsc; National (WA); Remote; USD 50,861,000 - 81,349,000; Full time

Job summary

Health Care Service Corporation is seeking an HR Support Specialist to deliver timely, accurate HR assistance to active employees. You will handle benefits, payroll changes, and employment-status updates, while guiding staff through HR programs via phone, chat, and AskHR cases.

The role supports a remote work model with two weeks of onsite training in Richardson, TX. Excellent communication and confidentiality are essential for success.

Qualifications

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages (Word, Excel, PowerPoint).
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented with customer focus.
• Clear and concise verbal and written communication skills.
• High degree of confidentiality.
• Organized and detail oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations.

Responsibilities

• Provide timely HR support to active employees, handling benefits, payroll, leaves, and employment status changes.
• Respond to employee questions via phone, chat, and AskHR cases while guiding on HR programs and services.
• Escalate complex inquiries to appropriate HR teams for accurate resolution.

Skills

Customer service

Administrative support

Communication

Confidentiality

Organization

Teamwork

Stress management

Education

High School diploma or GED

Tools

PeopleSoft

10-key calculator

Office software

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

JOB REQUIREMENTS:

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.

• Ability to handle high stress and high volume situations where time is of the essence.
• 
  PREFERRED JOB REQUIREMENTS:

• Experience using PeopleSoft System.

This role is remote position, must complete 2 weeks of onsite training in Richardson, TX.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.