HR Service Center Rep I

Health Care Service Corp.; United States; Remote; USD 37,000 - 59,000; Full time

Benefits offered by this job

Total rewards package

Remote work

Onsite training in Richardson, TX

Job summary

Health Care Service Corporation (HCSC) is seeking an HR Support professional to provide timely, accurate assistance to active employees, handling benefits, payroll, and employment status changes via phone, chat and AskHR. The role emphasizes customer service, confidentiality, and teamwork in a fast-paced environment.

The position is remote with two weeks of onsite training in Richardson, TX and offers a robust total rewards package.

Qualifications

• High School diploma or GED is required.
• 9 months of customer service or administrative support in a corporate environment.
• 6 months experience with Office software (Word, Excel, PowerPoint).
• 10-key calculator experience and math aptitude.
• Experience using email and strong customer service orientation.
• Clear and concise verbal and written communication.
• Confidentiality and organization are essential.
• Detail-oriented and a team player in a fast-paced setting.
• Ability to manage high stress and high volume with time sensitivity.

Responsibilities

• Provide timely, accurate HR support to active employees.
• Assist with HR transactions including benefits, payroll, and status changes.
• Respond to employee questions via phone, chat, and AskHR, escalating when needed.

Skills

Customer service

Office software

10-key calculator

Email usage

Communication skills

Confidentiality

Organization

Detail orientation

Team player

High stress tolerance

Education

High School diploma or GED

Tools

PeopleSoft

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

JOB REQUIREMENTS

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

PREFERRED JOB REQUIREMENTS

• Experience using PeopleSoft System. This role is remote position, must complete 2 weeks of onsite training in Richardson, TX.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to 'candidate home' to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.