Correspondent Advocate

hcsc; United States; Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a Customer Service Representative to respond to written and web-based inquiries from beneficiaries, providers, and Blues Plans. The role starts onsite in Houston, TX with training, then remote work from home options as business needs dictate.

The schedule is Monday through Friday, 6:00 am to 6:00 pm, with comprehensive benefits and on-site training followed by hybrid work arrangements.

Qualifications

• High school diploma or GED required.
• 6 months customer service experience or 6 months office experience.
• Data entry or typing experience.
• Clear and concise verbal and written communication skills.
• Interpersonal, analytical and organizational skills with independent decision making.

Responsibilities

• Respond to written and web-based inquiries from beneficiaries, providers, Blues Plans and others.
• Support the research and provide accurate responses to inquiries.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Skills

Customer service

Data entry

Typing

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Organizational skills

Independent decision making

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for conducting research and providing responses to a variety of written and web based inquiries from beneficiaries, providers, Blues Plans and etc.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment
• Data entry and/or typing experience.
• Interpersonal, analytical and organizational skills and independent decision making skills.
• Clear and concise verbal and written communication skills.

PREFERRED JOB REQUIREMENTS:

• Billing or insurance experience.
• Knowledge of medical terminology and anatomy.
• Ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.
• PC proficiency to include Microsoft Word and Excel.

This role will start onsite in our Houston, TX office. After 4 weeks of training, the role will be work from home with periodic in office training or meetings as business needs dictate. The work schedule will fall within Monday-Friday, 6:00 am-6:00 pm.

Sponsorship is not available.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job‑related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position requires on‑site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC's six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.