HR Service Center Lead — Team Coaching & Service Excellence

Wawa, Inc.; Media (Delaware County); On-site; USD 90,000 - 120,000; Full time

Job summary

Wawa, Inc. in Corporate location is seeking an Associate Service Center Lead to guide a team delivering HR services across associates. You will oversee inquiries, adapt processes, coach staff, and ensure service levels align with business goals, while escalating complex issues as needed.

You will partner with People Team functions, maintain training materials, and drive improvements in productivity and quality of service within a dynamic, customer-focused environment.

Qualifications

• Bachelor's degree in HR or Business preferred.
• 5+ years in customer service or HR services.
• 2–4 years of supervisor/people management experience.
• Knowledge of ASC technologies (Workday, Five9, PowerBI, etc.) preferred.

Responsibilities

• Lead a team of Associate Service Center Representatives.
• Manage HR service delivery and escalations.
• Develop training materials and coach associates.
• Monitor service levels and staffing; drive process improvements.
• Collaborate with People Team and Payroll to support associates.

Skills

HR service delivery

Communication

Leadership

Coaching & development

Analytical thinking

Education

Bachelor's degree in HR or Business

Tools

Workday

Five9

Riskonnect

Power BI

Office 365

Job description

Wawa, Inc. in Corporate location is seeking an Associate Service Center Lead to guide a team delivering HR services across associates. You will oversee inquiries, adapt processes, coach staff, and ensure service levels align with business goals, while escalating complex issues as needed.

You will partner with People Team functions, maintain training materials, and drive improvements in productivity and quality of service within a dynamic, customer-focused environment.