HR Service Center Case Specialist — Expert Employee Support

Mills Fleet Farm e-Commerce Enterprises, LLC; Appleton (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an HR Service Center Case Specialist to support Team Members with HR inquiries from intake to resolution. The role emphasizes applying policies, partnering with Benefits, Payroll, and Employee Relations, and maintaining strict confidentiality.

The onsite position in Appleton, WI requires strong HR knowledge, effective communication, problem-solving, and rigorous attention to detail to deliver excellent service across multiple states.

Qualifications

• Previous experience in Human Resources, HR operations, HR service delivery, employee relations, benefits, payroll, leave administration, or a related HR function.

Responsibilities

• Serve as a primary point of contact for Team Members with HR-related questions and concerns.
• Research and resolve inquiries related to HR policies, processes, benefits, payroll, leave, and other HR topics.
• Manage cases from intake through resolution, ensuring accurate documentation and timely follow-up.
• Apply HR policies and procedures to provide accurate and consistent guidance.
• Partner with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership to resolve issues.
• Escalate complex or sensitive matters requiring additional expertise or investigation.
• Maintain confidentiality when handling sensitive Team Member information.
• Identify trends and opportunities to improve HR processes and the Team Member experience.
• Support HR projects, audits, compliance activities, and continuous improvement initiatives.

Skills

HR knowledge

Communication

Problem-solving

Confidentiality

Research

Analytical

Tools

UKG Core HR

UKG Recruiting

UKG Workforce Management

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an HR Service Center Case Specialist to support Team Members with HR inquiries from intake to resolution. The role emphasizes applying policies, partnering with Benefits, Payroll, and Employee Relations, and maintaining strict confidentiality.

The onsite position in Appleton, WI requires strong HR knowledge, effective communication, problem-solving, and rigorous attention to detail to deliver excellent service across multiple states.