HR Service Center Case Specialist

Mills Fleet Farm e-Commerce Enterprises, LLC; Appleton (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an HR Service Center Case Specialist to support Team Members with HR inquiries from intake to resolution. The role emphasizes applying policies, partnering with Benefits, Payroll, and Employee Relations, and maintaining strict confidentiality.

The onsite position in Appleton, WI requires strong HR knowledge, effective communication, problem-solving, and rigorous attention to detail to deliver excellent service across multiple states.

Qualifications

• Previous experience in Human Resources, HR operations, HR service delivery, employee relations, benefits, payroll, leave administration, or a related HR function.

Responsibilities

• Serve as a primary point of contact for Team Members with HR-related questions and concerns.
• Research and resolve inquiries related to HR policies, processes, benefits, payroll, leave, and other HR topics.
• Manage cases from intake through resolution, ensuring accurate documentation and timely follow-up.
• Apply HR policies and procedures to provide accurate and consistent guidance.
• Partner with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership to resolve issues.
• Escalate complex or sensitive matters requiring additional expertise or investigation.
• Maintain confidentiality when handling sensitive Team Member information.
• Identify trends and opportunities to improve HR processes and the Team Member experience.
• Support HR projects, audits, compliance activities, and continuous improvement initiatives.

Skills

HR knowledge

Communication

Problem-solving

Confidentiality

Research

Analytical

Tools

UKG Core HR

UKG Recruiting

UKG Workforce Management

Job description

Corporate Office
2401 S Memorial Dr
Appleton, WI 54915, USA

Description

About Us

At Fleet Farm, our Team Members are at the heart of everything we do. The HR Service Center provides centralized HR support to Team Members across multiple states, partnering with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership.

We are seeking an HR Service Center Case Specialist with a strong foundation in Human Resources who is passionate about helping people, solving problems, and delivering exceptional service. This role manages and resolves HR inquiries and cases, including complex and sensitive issues requiring research, critical thinking, sound judgment, and cross-functional collaboration.

Your Impact

As an HR Service Center Case Specialist, you will serve as a trusted resource for Team Members by providing accurate guidance on HR programs, policies, and processes. You will own cases from intake through resolution, research questions, identify solutions, document interactions, and partner with HR teams when escalation or additional expertise is needed.

Success in this role requires HR knowledge, strong communication, problem-solving skills, attention to detail, and the ability to handle sensitive information with professionalism and confidentiality.

What You'll Do

• Serve as a primary point of contact for Team Members with HR-related questions and concerns.


• Research and resolve inquiries related to HR policies, processes, benefits, payroll, leave, and other HR topics.


• Manage cases from intake through resolution, ensuring accurate documentation and timely follow-up.


• Apply HR policies and procedures to provide accurate and consistent guidance.


• Partner with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership to resolve issues.


• Escalate complex or sensitive matters requiring additional expertise or investigation.


• Maintain confidentiality when handling sensitive Team Member information.


• Identify trends and opportunities to improve HR processes and the Team Member experience.


• Support HR projects, audits, compliance activities, and continuous improvement initiatives.

What You Bring

• Previous experience in Human Resources, HR operations, HR service delivery, employee relations, benefits, payroll, leave administration, or a related HR function.


• Working knowledge of HR practices, policies, and procedures.


• Ability to research issues, analyze information, identify solutions, and follow cases through resolution.


• Strong written and verbal communication and customer service skills.


• Strong attention to detail, organization, and problem-solving skills.


• Ability to exercise sound judgment and maintain confidentiality.


• Working knowledge of HR systems; experience with UKG Core HR, Recruiting, and Workforce Management preferred.


• Ability to work independently and effectively collaborate with HR partners.

Work Schedule

Our HR Service Center supports Team Members across multiple states and operates on staggered schedules:

• Tuesday & Thursday: 9:00 a.m.–7:00 p.m.


• Team Members rotate closing coverage, currently approximately one evening per week .

This is an onsite position at our Service Support Center in Appleton, WI.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.