Remote Senior Tax Specialist — Expert Client Support

H&R Block, Inc.; Missouri; Remote; USD 30,000 - 45,000; Full time

Job summary

H&R Block, Inc. is seeking a Senior Virtual Tax Specialist to provide advanced tax support and guide clients through our online platform in a fully remote role. You will troubleshoot issues, assist Tier I staff, and help clients navigate the digital tax prep experience.

This position emphasizes client success, collaboration, and continuous learning, with opportunities to grow and expand your skills in a fast-paced, virtual environment.

Qualifications

• 3+ years of tax experience (including coursework or accounting background)
• 2+ years of customer service experience in a fast-paced environment

Responsibilities

• Support Tier I specialists by answering complex tax and platform-related questions
• Engage with clients via chat and screen share to resolve tax issues and guide them through our online tools
• Troubleshoot technical issues and help clients navigate our digital tax prep experience
• Research and interpret federal and state tax laws, regulations, and procedures
• Use our proprietary tools and resources to deliver fast, accurate, and friendly support
• Collaborate with teammates to share best practices and continuously improve the client experience
• Embrace new challenges and opportunities as they arise - your growth matters here
• Work from anywhere while staying connected to a supportive, collaborative team
• Help people feel confident and empowered during tax season
• Expand your skills, take on new challenges, and grow your career with us

Skills

Tax expertise

Customer service

Education

Associate’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Senior Virtual Tax Specialist to provide advanced tax support and guide clients through our online platform in a fully remote role. You will troubleshoot issues, assist Tier I staff, and help clients navigate the digital tax prep experience.

This position emphasizes client success, collaboration, and continuous learning, with opportunities to grow and expand your skills in a fast-paced, virtual environment.