HR Services Sr. Representative (HR Shared Services)

Inside Higher Ed; Baltimore (MD); Hybrid; USD 29,274 - 50,833; Full time

Job summary

A leading education services organization is seeking an HR Services Sr. Representative to manage diverse workforce administration processes. This role focuses on transaction processing, auditing data, and supporting HR services for employees and managers. Candidates should have a high school diploma, two years of HR or call center experience, and knowledge of HR regulations. Preferred qualifications include an Associate's degree in a related field and experience with SAP or Workday. This hybrid position is based in Baltimore.

Qualifications

• Two years of experience working in a call center or HR environment.
• Knowledge of HR laws and regulations.
• Knowledge of Johns Hopkins HR policies.

Responsibilities

• Provide timely services to employees and managers on HR transactions.
• Process high volume transactions using standard operating procedures.
• Ensure compliance with HR recordkeeping regulations.
• Conduct audits of HR transactions for accuracy.
• Resolve HR data integrity issues.

Skills

Customer service

Data entry

HR transaction processing

Confidentiality

Auditing skills

Education

High school diploma or graduation equivalent

Associates Degree in HR, Business or Information Systems

Tools

SAP

Workday

Job description

Overview

We are seeking an HR Services Sr. Representative for a role that works within the central HR Shared Services (HRSS) department and is responsible for supporting diverse workforce administration processes, including transfers, salary changes, promotions, and terminations. This role provides timely, accurate and responsive services to support employees and managers with processing transactions, updating employee records, auditing data, HR forms and other related HR processes. The Specialist also serves as a subject matter expert regarding the Internal Service Request, Employment Actions, Organizational Management Tool, Employee Self Service and the PA/OM functions of SAP and associated workflow for all listed functions.

Responsibilities

• Provide timely, accurate and responsive services to employees and managers on critical Shared Services transactions that support data and processing accuracy.
• Process a high volume of transactions using standard operating procedures and university guidelines for multiple types of HR transactions, including hiring, personnel changes, reclassifications and related activities.
• Maintain regular payroll system input by processing relevant employee lifecycle transactions, such as personal data, terminations, benefits data, compensation details hires, and terminations.
• Perform data entry quality control procedures that ensure accurate and timely processing of all HR job transactions according to all established policies and procedures and in compliance with regulatory and company requirements.
• Perform HR operational processes including HR transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.
• Ensure that all inquiries and concerns are resolved timely and accurately in accordance with HR Shared Services team SLAs. Offer exceptional customer service to all areas of Johns Hopkins Enterprise.
• Conduct real-time, daily, weekly and monthly audits of HR transactions to ensure conformance and accuracy with established procedures.
• Resolve cases and processing work with a high level of customer-focus.
• Review and resolve audits of HR and Benefit data routinely. Work with HR points of contact, and other internal customers to resolve data integrity issues.
• Maintain confidentiality of all data and compliance, in accordance with state and federal laws.
• Maintain HR records to ensure compliance with HR recordkeeping regulations and best practice.
• Escalate any unique situations or challenges to supervisors or senior members of the team, for further assistance and expertise.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Two years of experience working in a call center or HR environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Associates Degree in HR, Business or Information Systems.
• ERP experience (preferably with SAP or Workday).
• Knowledge of HR laws and regulations.
• Knowledge of Johns Hopkins (University/Health System/Hospitals) HR Policy and procedures.

Classified Title: HR Ops & Transactions Specialist I

Job Posting Title (Working Title): HR Services Sr. Representative (HR Shared Services)

Role/Level/Range: ATO 37.5/02/OF

Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F/8:30-5:00

FLSA Status: Non-Exempt

Location: Hybrid/Eastern High Campus

Department name: HR Shared Services

Personnel area: University Administration