HR Rep: JR-108407

Sentara Health; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) matching

Paid time off

Job summary

Sentara Health is seeking an HR Representative to serve as front-line support for colleagues, answering inquiries on HR policies, processes and transactions with accuracy and discretion. The role supports onboarding/offboarding, HR cyclical processes and compliance, while collaborating with the HR team to ensure timely processing of employee transactions and high customer satisfaction.

Experience with Workday is preferred.

Qualifications

• 1 year of administrative or customer services experience.
• Human Resources experience (Preferred).
• 1 year of Human Resources experience required.
• Onboarding experience desirable or required.
• Strong experience with Workday.
• Excellent Customer Service and Communication skills.
• Understands confidentiality and compliance requirements.

Responsibilities

• Provide front-line HR support with real-time, accurate responses to inquiries.
• Process employee transactions based on guidelines and information.
• Assist with onboarding and offboarding processes.
• Support HR cyclical processes and compliance considerations.
• Collaborate with HR team to ensure accurate processing of transactions.
• Escalate complex issues and maintain documentation of HR cases.

Skills

Customer service

Workday

Communication skills

Confidentiality

Escalation of complex issues

Documentation

Education

High School Diploma or equivalent

Tools

Workday

Job description

Responsibilities

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines.

Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Assists with onboarding and offboarding processes, supports HR cyclical processes and compliance considerations. Collaborates with HR team to ensure accurate and efficient processing of employee transactions. Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction. Escalates complex issues, where applicable. Maintains appropriate documentation and records for HR-related cases.

Experience

• 1 year of administrative or customer services experience (Required)
• Human Resources experience (Preferred)
• 1 year of Human Resources experience required
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

Education

High School Diploma or equivalent

Certification/Licensure

No specific certification or licensure requirements

Compensation and Benefits

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.93 - $34.97 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.