HR Operations & Tech Analyst — Workday, AI & Automation

Ridgeline; San Ramon (CA); On-site; USD 136,000 - 170,000; Full time

Benefits offered by this job

Stock options

Unlimited vacation

Education reimbursement

Wellness reimbursements

Low-cost employee insurance

Job summary

Ridgeline is seeking a Staff HR Operations & Technology Analyst to own and evolve critical HR systems and service delivery foundations across Workday, data, automation, and process design. You’ll lead end-to-end operating domains, diagnose problems, set priorities, and deliver durable, scalable solutions while remaining hands-on in Workday and HR operations.

You’ll work with cross-functional leaders to translate needs into actionable decisions and improved employee experiences.

Qualifications

• 7–10+ years in HR operations, HR technology, or related People Ops roles.
• Hands-on Workday experience with configuration, testing, and optimization.
• Broad knowledge of core HR ops across lifecycle events and compliance.

Responsibilities

• Own the roadmap and operating model for assigned Workday and HR Ops domains.
• Escalate and resolve high-impact HR Ops and Workday issues, identifying root causes.
• Lead Workday configuration and optimization across processes, security, and reporting.
• Partner with HR, Payroll, Finance, IT, Legal to translate needs into clear actions.
• Run HR service delivery with triage, escalation paths, and strong employee experience.
• Redesign end-to-end lifecycle processes including onboarding, changes, leaves, and offboarding.
• Build dashboards and metrics on service demand, cycle time, and data quality.
• Lead Workday release readiness, testing, and post-launch stabilization.
• Create durable configuration records, SOPs, and knowledge base content.
• Implement AI-enabled solutions with privacy and human oversight.

Skills

Workday configuration

HR operations

Data governance

Systems thinking

Stakeholder communication

Automation/AI in HR

Tools

Jira

ServiceNow

Workato

Prism Analytics

Job description

Ridgeline is seeking a Staff HR Operations & Technology Analyst to own and evolve critical HR systems and service delivery foundations across Workday, data, automation, and process design. You’ll lead end-to-end operating domains, diagnose problems, set priorities, and deliver durable, scalable solutions while remaining hands-on in Workday and HR operations.

You’ll work with cross-functional leaders to translate needs into actionable decisions and improved employee experiences.