HR Operations Specialist: Full Lifecycle & SOPs

McKinsey & Company; Tampa (FL); On-site; USD 55,000 - 68,000; Full time

Job summary

McKinsey & Company in Tampa seeks an HR Administrator to join the HR Operations team, partnering with global colleagues to support the full employee lifecycle, onboarding through offboarding, and handling benefits, payroll, leaves, and transfers.

You will serve as the primary contact via ServiceNow, email, and phone, resolve complex inquiries, maintain confidential data, and collaborate with Payroll, Benefits, Recruiting, and US HR to align policies and improve processes.

Qualifications

• Bachelor's degree in HR or related field preferred
• 1+ years of professional experience, preferably in HR or professional services environment
• Exceptional accuracy combined with a focus on efficiency
• Demonstrated personal responsibility and process ownership that drives high-quality results
• Customer service orientation framed by exceptional interpersonal and communication skills
• Proven ability to handle confidential information, personal integrity, excellent judgement and high ethical standards
• Ability to dive into complex, ambiguous situations and bring them to an effective resolution
• Independent project management skills, flexibility, and organization; excellent time management skills, ability to prioritize independently and flex priorities constantly
• Genuine interest in taking on additional responsibilities
• Stress tolerance related to time sensitive and varying deadlines
• Ability to provide and receive feedback in a constructive, open manner
• Strong problem-solving abilities combined with a desire to simplify complicated processes

Responsibilities

• Manage day-to-day HR administration and the full employee lifecycle, coordinating onboarding and offboarding
• Handle benefits, payroll, leaves of absence, and employee transfers
• Serve as primary contact via ServiceNow, email, and phone; resolve complex inquiries and complete employment verifications
• Maintain accurate, confidential data within McKinsey's People Systems
• Collaborate with Payroll, Benefits, Recruiting and US HR teams to align on policies and resolve issues
• Develop Standard Operating Procedures (SOPs); conduct data reporting; train peers; support regional/global HR expansion

Skills

Customer service

Interpersonal skills

Communication skills

Data confidentiality

Problem solving

Time management

Process ownership

Feedback culture

Adaptability

Independent PM

Education

Bachelor's degree in HR or related field

Job description

McKinsey & Company in Tampa seeks an HR Administrator to join the HR Operations team, partnering with global colleagues to support the full employee lifecycle, onboarding through offboarding, and handling benefits, payroll, leaves, and transfers.

You will serve as the primary contact via ServiceNow, email, and phone, resolve complex inquiries, maintain confidential data, and collaborate with Payroll, Benefits, Recruiting, and US HR to align policies and improve processes.