HR Operations Specialist - Benefits & Onboarding

Saia Inc.; Johns Creek (GA); On-site; USD 62,322,624 - 71,921,740; Full time

Job summary

Saia Inc. in Johns Creek, GA is hiring for an HR Operations role focused on employee benefits, HR policies, and system processes. You will respond to inquiries, manage onboarding, verifications, and data changes while supporting HR projects.

The role requires an associate degree in business or related field and 2+ years in HR operations, plus Workday experience. Strong confidentiality and customer service are essential.

Qualifications

• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Responsibilities

• Serve as the first point of contact for high volume inquiries related to HR programs and policies.
• Process onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensure employee support tickets are addressed and resolved in a timely manner.
• Review and update HR standard operating procedures.
• Complete recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalate more complex issues and inquiries to functional HR teams as needed.
• Assist employees and managers with system self‑service functions.
• Provide support for new hire and annual benefit enrollment meetings and other benefit‑related tasks.

Skills

HR operations

Confidential information handling

Workday

Education

Associate degree in business or related field

Tools

Workday

Job description

Saia Inc. in Johns Creek, GA is hiring for an HR Operations role focused on employee benefits, HR policies, and system processes. You will respond to inquiries, manage onboarding, verifications, and data changes while supporting HR projects.

The role requires an associate degree in business or related field and 2+ years in HR operations, plus Workday experience. Strong confidentiality and customer service are essential.