HR Shared Services Specialist

Saia Inc.; Johns Creek (GA); On-site; USD 62,322,624 - 71,921,740; Full time

Job summary

Saia Inc. in Johns Creek, GA is hiring for an HR Operations role focused on employee benefits, HR policies, and system processes. You will respond to inquiries, manage onboarding, verifications, and data changes while supporting HR projects.

The role requires an associate degree in business or related field and 2+ years in HR operations, plus Workday experience. Strong confidentiality and customer service are essential.

Qualifications

• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Responsibilities

• Serve as the first point of contact for high volume inquiries related to HR programs and policies.
• Process onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensure employee support tickets are addressed and resolved in a timely manner.
• Review and update HR standard operating procedures.
• Complete recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalate more complex issues and inquiries to functional HR teams as needed.
• Assist employees and managers with system self‑service functions.
• Provide support for new hire and annual benefit enrollment meetings and other benefit‑related tasks.

Skills

HR operations

Confidential information handling

Workday

Education

Associate degree in business or related field

Tools

Workday

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Responds to employee questions and inquiries related to employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and assists with human resources projects.

Major Tasks and Responsibilities

• Serves as the first point-of-contact for high volume inquiries related to human resources programs and policies.
• Processes system transactions, including onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensures employee support tickets are addressed and resolved in a timely manner.
• Reviews and updates HR standard operating procedures.
• Completes recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalates more complex issues and inquiries to functional HR teams as needed.
• Assists employees and managers with system self‑service functions.
• Provides support for new hire and annual benefit enrollment meetings and other benefit‑related tasks.

Preferred Qualifications

• Associate degree in business or a related field.
• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Pay Rate: $21.75 - $25.10 per hour, based on experience

Benefits

Competitive compensation and great benefits.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.