HR Operations & Shared Services Specialist

Ontic Engineering & Manufacturing; Creedmoor (NC); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Ontic is hiring an HR Operations & Shared Services Specialist to deliver responsive, accurate HR support to employees and managers across US locations from Wichita, Kansas. The role blends hands-on site activity with broader HR shared services responsibilities, ensuring timely assistance and a consistent employee experience.

You will handle onboarding, records, benefits and leave administration, HR reporting, and employee inquiries using Workday and our ticketing system.

Qualifikationen

• Onboard new hires and manage employee records.
• Process benefits and leave administration.
• Maintain accurate HR data in Workday and related systems.

Aufgaben

• Provide first-line HR support to employees and managers via ticketing, email, and onsite interactions.
• Coordinate new-hire onboarding activities and orientation materials.
• Maintain confidential employee records and process Workday transactions.
• Support benefits enrollment, leave tracking, and employee communications.
• Keep HR documentation compliant with policies and audit standards.
• Prepare and validate HR reports and service metrics; identify workflow improvements.
• Collaborate with HR Partners, Talent Acquisition, Payroll, and other stakeholders.

Kenntnisse

Customer service

Professional communication

Organizational skills

Attention to detail

Multitasking

Ausbildung

Associate or Bachelor's degree in HR/Business

HR certification (desirable)

Tools

Workday HCM

HR ticketing systems

Service‑level reporting

Microsoft Outlook

Excel and Word

Jobbeschreibung

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

HR Operations & Shared Services Specialist

Wichita - Kansas, USA | Hybrid (3 Days Onsite per Week)

About Ontic

At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

We're a growing, global aerospace business where our teams work together to solve complex challenges, improve how we operate and support the people who make our success possible.

The opportunity

As an HR Operations & Shared Services Specialist at Ontic, you'll play an important role in delivering responsive, accurate and people-focused HR support to employees and managers across our US locations. Based in Wichita, Kansas, you'll combine hands-on site support with broader HR shared services responsibilities, helping ensure employees receive timely assistance and a consistent experience.

You'll support a wide range of HR activities, including onboarding, employee records, benefits and leave administration, HR reporting and day-to-day employee inquiries. Working with Workday and our HR ticketing platform, you'll help maintain accurate information, coordinate HR processes and ensure requests are handled efficiently and appropriately.

This is an opportunity for someone who enjoys helping people, staying organized and improving processes. You'll work closely with HR Business Partners, Talent Acquisition, Payroll and other HR teams while supporting the integration of Aero-Mach into Ontic and helping strengthen HR services across our growing US business.

What you'll be doing

• Provide first-line HR support to employees and managers through the HR ticketing system, email and onsite interactions, resolving routine inquiries and escalating more complex matters to the appropriate teams.
• Coordinate new-hire onboarding activities, including required documentation, background-check follow-up, orientation materials, onsite orientation and employee communications.
• Maintain accurate and confidential employee records while processing authorized Workday transactions, including new hires, employee changes and terminations.
• Support routine benefits and leave administration, including enrollment updates, open enrollment coordination, leave tracking and employee communications, escalating complex eligibility or policy questions as needed.
• Maintain HR documentation and support compliance with established policies, procedures and applicable employment requirements while ensuring records remain accurate and audit-ready.
• Prepare and validate HR reports and service metrics, monitor ticket activity and onboarding completion, and identify opportunities to improve workflows, standardize processes and enhance service delivery.
• Collaborate with HR Business Partners, Talent Acquisition, Payroll and other stakeholders to support employee inquiries, HR initiatives, cross-training and acquisition integration activities.

What you'll bring

• Strong customer service skills, professional communication and the ability to handle sensitive employee information with discretion and confidentiality.
• Excellent organizational skills, attention to detail and follow-through, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Outlook, Excel and Word, along with the ability to learn new HR systems, processes and ticketing platforms.
• Ability to follow established HR procedures, recognize exceptions and elevate complex questions or decisions appropriately.
• Desirable: Associate or bachelor's degree in Human Resources, Business or a related field, or equivalent relevant experience. HR certification is advantageous but not required.
• Desirable: Experience in HR coordination, shared services or employee-facing operational support, including Workday HCM, HR ticketing systems or service‑level reporting.
• Desirable: Experience supporting a multi‑site US organization, process improvement initiatives, HR standardization or acquisition integration activities.

Work Arrangement

This is a hybrid position requiring three days per week onsite in Wichita, Kansas. Candidates must reside within commuting distance of the site. Relocation assistance is not available.

Why Ontic?

At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.

We believe in embracing the challenge - working together to solve comp