ERP Application Support Specialist

Firstmark Aerospace Corp; Florida; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bonus program

Volunteer time

Wellbeing support

Medical insurance

401(k) plan

Paid time off

Job summary

Ontic Weston is seeking an ERP Application Support Specialist to deliver day-to-day functional and technical support for ERP and warehouse management applications, including Syteline, Factory Track and Infor OS.

You'll work with finance, supply chain, manufacturing, inventory and sales teams, resolve incidents, and help with implementations, upgrades and integrations to meet business needs.

Qualifications

• Three+ years of experience supporting ERP, warehouse management or comparable enterprise applications in a functional or technical support role.
• Experience with Syteline, Factory Track or Infor OS including support, configuration or user assistance.
• Strong incident investigation, analytical and troubleshooting skills.
• Experience supporting manufacturing, finance, inventory, sales or supply-chain processes.

Responsibilities

• Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries and incidents per priorities.
• Investigate recurring ERP and warehouse management issues and document resolutions.
• Support configurations, modules, reports, patches and upgrades with cross-functional teams.
• Collaborate with finance, supply chain, manufacturing and sales to understand requirements.

Skills

ERP support

Syteline

Factory Track

Infor OS

SQL

Documentation

Communication

Tools

Syteline

Factory Track

Infor OS

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! ERP Application Support Specialist Weston - Florida, USA | Full-time | Onsite About Ontic Weston Weston is Ontic's newest site and an important part of the next stage of our growth in the US. Acquired in 2026, the 100,000 sq ft facility will become a dedicated Original Equipment production site, complementing our MRO Center of Excellence in nearby Miramar. Together, our two South Florida locations give Ontic the space and capability to continue expanding as customer demand grows.

The opportunity

We're looking for an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You'll work with teams across finance, supply chain, manufacturing, inventory and sales to resolve application issues, support users and help ensure our systems and processes meet business needs. Alongside day-to-day support, you'll contribute to ERP and warehouse management system implementations, upgrades, integrations and improvements, working with business teams, developers, project managers and external partners.

What you'll be doing

• Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries, incidents and application issues in line with agreed priorities.
• Investigate recurring ERP and warehouse management system issues, identify root causes, coordinate corrective actions and document resolutions.
• Support system configurations, workflows, modules, reports, patches and upgrades, working with developers and external partners where technical changes are required.
• Work with teams across finance, supply chain, manufacturing, inventory and sales to understand requirements and support effective ERP and warehouse management processes.
• Create and maintain standard operating procedures, troubleshooting guides and user documentation, and deliver role-based training.
• Monitor system performance, data integrity and support trends, while supporting audits, data migration and service and operational metrics.
• Support implementations, migrations and enhancements through requirements gathering, process mapping, testing, deployment, change management and post-go-live support.

What you'll bring

• At least three years of experience supporting ERP, warehouse management or comparable enterprise applications in a functional or technical support role.
• Practical experience with one or more of Syteline, Factory Track and Infor OS, including application support, configuration, maintenance or user assistance.
• Strong incident investigation, analytical and troubleshooting skills, with the ability to identify root causes and implement sustainable resolutions.
• Experience supporting business processes across manufacturing, finance, inventory, sales or supply-chain operations.
• Experience contributing to ERP projects such as implementations, upgrades, migrations, integrations or significant system enhancements.
• Clear written and verbal communication skills, with the ability to explain system concepts to users with different levels of technical knowledge and produce effective process documentation.
• Desirable: Familiarity with SQL, ERP integrations, data migration, Windows Server, Infor OS, issue-tracking tools, change management or Lean or ERP-led process improvement.
• Relevant Syteline, Factory Track, Infor OS or associated ERP technology training or certification is also desirable.

Why Ontic?

At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available. But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows. We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.

Benefits at Ontic

• Goal Share bonus program - everyone at Ontic is automatically enrolled, giving us all the opportunity to share in our success
• Paid volunteering time - giving you time to support a cause or community that matters to you
• 24/7 wellbeing support - confidential support available through our Employee Assistance Program (EAP)
• Employee discounts - access to discounts and offers across a range of retailers and services
• Learning and development - opportunities to build your skills, develop your career and grow with Ontic
• Employee referral program - rewarding you for introducing great people to Team Ontic
• Comprehensive medical insurance
• Competitive PTO, holiday pay and sick leave
• 401(k) plan - with up to 4% company match
• 9/80 work schedule - where applicable

Equal Opportunity Employer and Compliance

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic is a leading manufacturer to the world's civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers' fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support.