HR Operations & Shared Services Specialist

Ontic; Creedmoor (NC); Hybride; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Goal Share bonus program

Paid volunteering time

24/7 wellbeing support

Employee discounts

Learning and development

Employee referral program

Comprehensive medical insurance

Competitive PTO, holiday pay and sick

401(k) plan

9/80 work schedule

Résumé du poste

Ontic is hiring an HR Operations & Shared Services Specialist in Wichita, KS, with a three-day onsite hybrid schedule. You will deliver frontline HR support, drive onboarding and HR record maintenance, and assist with benefits, leave, and reporting across US locations.

You’ll work with Workday and HR ticketing to ensure accurate data, timely responses, and standardized processes. This role collaborates with HR Business Partners and Payroll to strengthen HR services as Ontic grows.

Qualifications

• Associate or bachelor’s degree in Human Resources, Business or a related field.
• HR certification is advantageous but not required.
• Experience with Workday HCM and HR ticketing systems is preferred.

Responsabilités

• Provide frontline HR support to employees and managers via ticketing system, email, and onsite interactions.
• Coordinate new-hire onboarding activities and orientation materials.
• Maintain accurate confidential employee records and process Workday transactions.
• Support benefits and leave administration and employee communications.
• Maintain HR documentation and ensure policy compliance and audit readiness.
• Prepare and validate HR reports and service metrics; monitor onboarding progress.
• Collaborate with HR partners, payroll, and other stakeholders on HR initiatives.

Connaissances

Customer service

Organizational skills

Microsoft Outlook

Excel

Word

HR systems

HR procedures

Formation

Associate or Bachelor’s degree in HR or business

HR Certification (advantageous)

Outils

Workday HCM

HR ticketing systems

Service-level reporting

Description du poste

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you’ll enjoy a career with us!

HR Operations & Shared Services Specialist

Wichita - Kansas, USA | Hybrid (3 Days Onsite per Week)

About Ontic

At Ontic, we’re specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

We’re a growing, global aerospace business where our teams work together to solve complex challenges, improve how we operate and support the people who make our success possible.

The opportunity

As an HR Operations & Shared Services Specialist at Ontic, you’ll play an important role in delivering responsive, accurate and people-focused HR support to employees and managers across our US locations. Based in Wichita, Kansas, you’ll combine hands-on site support with broader HR shared services responsibilities, helping ensure employees receive timely assistance and a consistent experience.

You’ll support a wide range of HR activities, including onboarding, employee records, benefits and leave administration, HR reporting and day-to-day employee inquiries. Working with Workday and our HR ticketing platform, you’ll help maintain accurate information, coordinate HR processes and ensure requests are handled efficiently and appropriately.

This is an opportunity for someone who enjoys helping people, staying organized and improving processes. You’ll work closely with HR Business Partners, Talent Acquisition, Payroll and other HR teams while supporting the integration of Aero-Mach into Ontic and helping strengthen HR services across our growing US business.

What you’ll be doing

• Provide first-line HR support to employees and managers through the HR ticketing system, email and onsite interactions, resolving routine inquiries and escalating more complex matters to the appropriate teams.
• Coordinate new-hire onboarding activities, including required documentation, background-check follow-up, orientation materials, onsite orientation and employee communications.
• Maintain accurate and confidential employee records while processing authorized Workday transactions, including new hires, employee changes and terminations.
• Support routine benefits and leave administration, including enrollment updates, open enrollment coordination, leave tracking and employee communications, escalating complex eligibility or policy questions as needed.
• Maintain HR documentation and support compliance with established policies, procedures and applicable employment requirements while ensuring records remain accurate and audit-ready.
• Prepare and validate HR reports and service metrics, monitor ticket activity and onboarding completion, and identify opportunities to improve workflows, standardize processes and enhance service delivery.
• Collaborate with HR Business Partners, Talent Acquisition, Payroll and other stakeholders to support employee inquiries, HR initiatives, cross-training and acquisition integration activities.

What you’ll bring

• Strong customer service skills, professional communication and the ability to handle sensitive employee information with discretion and confidentiality.
• Excellent organizational skills, attention to detail and follow-through, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Outlook, Excel and Word, along with the ability to learn new HR systems, processes and ticketing platforms.
• Ability to follow established HR procedures, recognize exceptions and escape complex questions or decisions appropriately.
• Desirable: Associate or bachelor’s degree in Human Resources, Business or a related field, or equivalent relevant experience. HR certification is advantageous but not required.
• Desirable: Experience in HR coordination, shared services or employee-facing operational support, including Workday HCM, HR ticketing systems or service-level reporting.
• Desirable: Experience supporting a multi-site US organization, process improvement initiatives, HR standardization or acquisition integration activities.

Work Arrangement: This is a hybrid position requiring three days per week onsite in Wichita, Kansas. Candidates must reside within commuting distance of the site. Relocation assistance is not available.

Why Ontic?

At Ontic, we’re specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

But it’s our people who make that possible. We’re a growing, global team where you’re trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.

We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.

Benefits at Ontic

At Ontic, we’re committed to supporting our people to thrive - at work and beyond. Our benefits are designed to support your wellbeing, development and financial security, while giving everyone the opportunity to share in our success.

• Goal Share bonus program - everyone at Ontic is automatically enrolled, giving us all the opportunity to share in our success
• Paid volunteering time - giving you time to support a cause or community that matters to you
• 24/7 wellbeing support - confidential support available through our Employee Assistance Program (EAP)
• Employee discounts - access to discounts and offers across a range of retailers and services
• Learning and development - opportunities to build your skills, develop your career and grow with Ontic
• Employee referral program - rewarding you for introducing great people to Team Ontic
• Comprehensive medical insurance
• Competitive PTO, holiday pay and sick leave
• 401(k) plan - with up to 4% company match
• 9/80 work schedule - where applicable

Ready to embrace the challenge?

Compensation Pay Range

$26 hour

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Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.