HR Operations Project Lead

ManpowerGroup; Hoboken (NJ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Job summary

ManpowerGroup is seeking a HR Operations Project Lead in Hoboken, NJ, 100% onsite. The role supports service delivery teams with strong employee relations expertise and a proactive, precise approach to complex HR cases.

You will partner with line managers to minimize risk, lead end-to-end employee relations activities, and guide policy interpretation to ensure compliant HR practices. This is a 6-month engagement with potential extension or conversion.

Qualifications

• Bachelor’s degree or equivalent is required.
• Minimum 4 years in HR (e.g., HR Advisor, HR Generalist, HRBP).
• Excellent negotiation skills with Employee/Industrial Relations preferred.
• Strong organization and attention to detail; ability to work independently in a matrix environment.

Responsibilities

• Serve as a key People Partner supporting line managers and employees during critical moments.
• Lead end-to-end employee relations activities including performance improvement, disciplinary actions, grievance handling, and consultations.
• Advise on and resolve Tier 2 policy, regulatory, or legal escalations requiring market intervention or decisions.
• Provide hands-on support for complex cases, including writing scripts, investigation reports, and outcome letters.
• Coach line managers to identify trends and address root causes while staying current with employment legislation.

Skills

Employee relations

Negotiation

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent

Job description

Our client, HR Services is seeking a HR Operations Project Lead to join their team. As a HR Operations Project Lead, you will be part of the HR network supporting service delivery teams. The ideal candidate will have strong employee relations expertise, a proactive problem-solving mindset, and the ability to manage complex HR cases with care and precision, which will align successfully in the organization.

Job Title: HR Operations Project Lead

Location: Hoboken, NJ (100% onsite)

Pay Range: $35 to $38

Duration: 6 months with the possibility of extension/conversion

What's the Job?

• Serve as a key People Partner supporting line managers and employees during critical employee moments, helping maintain a positive work environment while minimizing reputational and compliance risks.
• Lead end-to-end employee relations activities, including performance improvement, disciplinary actions, grievance handling, consultation processes, and redundancy-related matters—ensuring correct interpretation of employment legislation, HR policies, and HR practices.
• Drive "Tier 2 Care" within the service delivery model by advising on and resolving complex local policy, regulatory, or legal escalations and handling cases that require market intervention or decisions.
• Provide hands-on support for complex cases, including writing scripts, collating investigation reports, and drafting outcome letters to help move matters through to completion.
• Coach and support line managers by identifying employee relations trends, recommending solutions to address root causes, and staying current on changes in employment legislation and HR practices.

What's Needed?

• Minimum of a bachelor’s degree or equivalent.
• Minimum 4 years’ experience in HR (e.g., HR Advisor, HR Generalist, HRBP).
• Excellent negotiation skills with Employee/Industrial Relations preferred.
• Strong organization skills with attention to detail and diligence, with the ability to work independently and in a matrix teamwork environment.
• A genuine passion for people partnership and problem solving that drives people and business performance.

What's in it for me?

• Opportunity to lead complex employee relations and Tier 2 Care casework that directly impacts employee experience and organizational risk management.
• Work closely with HR experts and decision makers (e.g., HRBPs, Payroll, Reward, Talent) to recommend appropriate actions on complex HR queries.
• Build leader and organization capability by coaching line managers and addressing root causes early.
• Contribute to consistent application of HR policies and practices across the business through end-to-end understanding of HR processes.
• Make a meaningful difference by facilitating unbiased, neutral resolutions and upholding standards of behavior and the code of business principles.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.