HR Operations Pro — Oracle HCM & ServiceNow

Nflcareers; New York (NY); On-site; USD 32,000 - 43,000; Full time

Job summary

The NFL is seeking a proactive HR Operations Coordinator to join our Shared Services team. You will be the first point of contact for employees, manage HR tickets, and process transactions in Oracle HCM Cloud, ServiceNow, and UGK while partnering with HR, Payroll, Finance, Compliance, Security, and IT.

This on-site role requires 2–4+ years in HR Operations or HRIS, strong data accuracy, communication, and a customer-first mindset.

Qualifications

• 2–4+ years in HR Operations, Shared Services, HRIS, or an HR support role.
• Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Strong attention to detail and commitment to data accuracy.
• Clear and concise communication skills to collaborate across functions.

Responsibilities

• Case management: Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate responses.
• Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other system transactions.
• Support talent acquisition processes by posting job requisitions, managing candidate experience, extending offers, and facilitating onboarding activities.
• HR systems support: Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT.

Skills

ServiceNow

Oracle HCM Cloud

Attention to detail

Customer-focused

Cross-functional collaboration

Tools

UGK

Job description

The NFL is seeking a proactive HR Operations Coordinator to join our Shared Services team. You will be the first point of contact for employees, manage HR tickets, and process transactions in Oracle HCM Cloud, ServiceNow, and UGK while partnering with HR, Payroll, Finance, Compliance, Security, and IT.

This on-site role requires 2–4+ years in HR Operations or HRIS, strong data accuracy, communication, and a customer-first mindset.