HR Operations Specialist - ServiceNow & Oracle

National Football League; New York (NY); On-site; USD 31,000 - 44,000; Full time

Job summary

The National Football League (NFL) is seeking an Associate, HR Operations (External Agency Staff) in New York, NY. You will join the Shared Services team as the first point of contact for many employees, handling tickets, data in Oracle HCM Cloud, and collaborations across HR, Payroll, Finance, Compliance, Security, and IT.

You will manage tier-1 inquiries through ServiceNow, process complex HR transactions, and support recruitment and onboarding activities.

Qualifications

• 2–4+ years in HR Operations, Shared Services, HRIS, or HR support role.
• Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Strong attention to detail and data accuracy.
• Clear and concise communication across functions.

Responsibilities

• Case Management: Manage tier-1 HR inquiries through ServiceNow and respond to questions about policies, onboarding, benefits, compensation, learning, performance, and offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves, terminations, and data changes.
• Support talent acquisition by posting requisitions, managing candidate experience, extending offers, and onboarding activities.
• HR Systems Support: Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK; support lifecycle transactions and identify automation opportunities.
• Maintain relationships with Payroll, Finance, Compliance, Security, and IT.

Skills

Customer focus

Communication

Detail oriented

Team collaboration

Willing to learn

Tools

ServiceNow

Oracle HCM Cloud

UGK

Job description

The National Football League (NFL) is seeking an Associate, HR Operations (External Agency Staff) in New York, NY. You will join the Shared Services team as the first point of contact for many employees, handling tickets, data in Oracle HCM Cloud, and collaborations across HR, Payroll, Finance, Compliance, Security, and IT.

You will manage tier-1 inquiries through ServiceNow, process complex HR transactions, and support recruitment and onboarding activities.