Associate, HR Operations (External Agency Staff)

National Football League; New York (NY); On-site; USD 31,000 - 44,000; Full time

Job summary

The National Football League (NFL) is seeking an Associate, HR Operations (External Agency Staff) in New York, NY. You will join the Shared Services team as the first point of contact for many employees, handling tickets, data in Oracle HCM Cloud, and collaborations across HR, Payroll, Finance, Compliance, Security, and IT.

You will manage tier-1 inquiries through ServiceNow, process complex HR transactions, and support recruitment and onboarding activities.

Qualifications

• 2–4+ years in HR Operations, Shared Services, HRIS, or HR support role.
• Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Strong attention to detail and data accuracy.
• Clear and concise communication across functions.

Responsibilities

• Case Management: Manage tier-1 HR inquiries through ServiceNow and respond to questions about policies, onboarding, benefits, compensation, learning, performance, and offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves, terminations, and data changes.
• Support talent acquisition by posting requisitions, managing candidate experience, extending offers, and onboarding activities.
• HR Systems Support: Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK; support lifecycle transactions and identify automation opportunities.
• Maintain relationships with Payroll, Finance, Compliance, Security, and IT.

Skills

Customer focus

Communication

Detail oriented

Team collaboration

Willing to learn

Tools

ServiceNow

Oracle HCM Cloud

UGK

Job description

Associate, HR Operations (External Agency Staff)

New York, New York, United States

Overview:

We are looking for a proactive and detail-oriented HR Operations Coordinator to join our Shared Services team. This role is helping to enhance the NFL employee experience and scale our HR capabilities. You will have an immediate impact on the overall NFL employee experience as the first point of contact for many employees, ensuring timely and accurate support throughout the employee lifecycle. You will manage HR tickets, process transactions in Oracle HCM. In this highly collaborative role, you will maintain strong working relationships with cross-functional teams, including HR, Payroll, Finance, Compliance, Security, and IT.

Responsibilities:

• Case Management:
  Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses all questions and issues regarding HR related policies, procedures, and systems, including but not limited to Onboarding, Benefits, Compensation, Learning, Performance, and Offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other complicated system transactions
• Support the talent acquisition processes by posting job requisitions, managing the candidate experience, extending offers, and facilitating onboarding activities.
• HR Systems Support:
  Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT.

Required Qualifications:

• Experience:
  2–4+ years in HR Operations, Shared Services, HRIS, or an HR support role. Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Soft Skills:
• Positive attitude and strong work ethic.
• Customer-first mindset with a pleasant, team-oriented demeanor.
• Eagerness to learn and grow in both HR operations and analytics.
• Strong attention to detail and commitment to data accuracy.
• Clear and concise communication skills to collaborate across functions.

Other Key Attributes / Talent Characteristics:

You are driven to improve processes, deliver excellent employee support, and ensure data accuracy. You thrive in collaborative, cross-functional environments and are excited to shape the future of HR Shared Services.

Why Join Us?

You'll be part of a growing HR Operations team that's focused on efficiency, innovation, and elevating the employee experience. This is a great opportunity for someone early in their HR career who wants to grow in a fast-paced, collaborative environment.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

$27 - $27 USD

Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes: What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude
• Embracegrit,free from ego orentitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than justambition
• Encompasses an incredible work ethic with an agile mindset