HR Operations Leader — AI-Driven Benefits & Payroll

Honeybook; New York, Northern (NY, KY); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Equity grants

Competitive salary

Wellness programs

Family leave policies

Résumé du poste

HoneyBook, the AI-powered platform for service-based businesses, is seeking an HR Operations Manager who will own the People Operations experience end to end. You’ll be the subject matter expert across HR programs, systems, and AI-enabled workflows, ensuring smooth benefits, payroll, leaves, and policies for employees and the People team.

This hybrid, 40-hour-per-week role requires 7+ years in HR operations, deep multi-state knowledge (with emphasis on California), and a proven ability to

Qualifications

• 7+ years of HR operations or People operations experience, with hands-on depth in benefits, leave, payroll compliance, and HR systems.
• Deep, practical knowledge of multi-state employment requirements, including strong command of California.
• Broad HR expertise across benefits, unemployment, leave, payroll, and immigration. Others seek you out for guidance.
• Experience building automation or AI-enabled workflows that changed how work gets done, using agents, no-code/low-code tools, or integrations.
• A track record of improving HR systems and data, and a high bar for accuracy.
• The ability to plan and deliver projects across multiple quarters, working from goals and direction rather than instructions.
• Clear, confident communication. You can make a benefits change or a payroll rule simple for anyone, and make a strong case for an investment to leaders.
• Sound judgment and discretion with sensitive employee matters, and the credibility to influence partners in Finance, Accounting, IT, and Legal.

Responsabilités

• Own the People Operations experience end to end for HoneyBook employees and the People team.
• Use questions, service patterns, and data to spot friction and risk, then decide what to improve, simplify, or retire.
• Provide real-time, expert guidance on benefits, perks, policies, payroll deductions, and leaves of absence.
• Audit and redesign processes so they work for employees and document them in clear SOPs for consistent HR work.
• Own our core HR systems (Bob, Ashby, Awardco, Paylocity) and lead tool rollouts with Finance, IT, and other teams.
• Audit data regularly so what we report externally is accurate.
• Create agents, Claude skills, and automations that turn people data into insights for business decisions.
• Design and manage benefits programs, including reporting, auditing, and compliance with state, city, and federal requirements.
• Manage multi-state unemployment accounts and leave of absence programs.
• Run our perks and auxiliary benefits programs.
• Bring deep payroll-law expertise across states, and guide Accounting to keep payroll compliant.
• Manage US immigration processes.
• Stay ahead of HR trends, best practices, and changing law to keep HoneyBook compliant.
• Provide foundational support for company-wide programs, including feedback and compensation cycles, engagement surveys, and our recognition program.
• Manage the operational and compliance side of lifecycle changes.
• Partner closely with Finance, Accounting, and IT.

Connaissances

Benefits administration

Leave management

Payroll compliance

HR systems

Automation / AI workflows

Multistate employment

Communication

Project planning

Discretion

Outils

Bob

Ashby

Awardco

Paylocity

Description du poste

HoneyBook, the AI-powered platform for service-based businesses, is seeking an HR Operations Manager who will own the People Operations experience end to end. You’ll be the subject matter expert across HR programs, systems, and AI-enabled workflows, ensuring smooth benefits, payroll, leaves, and policies for employees and the People team.

This hybrid, 40-hour-per-week role requires 7+ years in HR operations, deep multi-state knowledge (with emphasis on California), and a proven ability to