HR Operations Lead - Onboarding & Credentialing

Gerald L. Ignace Indian Health Center, Inc.; Milwaukee (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Gerald L. Ignace Indian Health Center, Inc. is seeking an HR Coordinator to support a high-volume recruitment and day-to-day HR operations in a regulated healthcare environment.

The role partners with the Executive HR team to manage onboarding, offboarding, HRIS records, benefits support, training compliance, and audits, ensuring accurate, confidential personnel records and timely reporting.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent 10 years HR experience considered in lieu of degree.
• 4 years of HR generalist experience required.
• Full-cycle recruiting experience and broad HR operations experience (onboarding, benefits, HRIS, compliance) strongly preferred.

Responsibilities

• Assist with the full recruiting process end-to-end for open positions: postings, sourcing, resume screening, phone/video screening, and interview scheduling.
• Assist with developing screeners and conduct first-round interviews and provide the HR Director and hiring managers with candidate evaluations and recommendations.
• Coordinate with hiring managers on interview panels and candidate selection criteria.
• Conduct reference checks and coordinate background checks and pre-employment drug testing.
• Draft offer letters and support offer negotiation under the HR Director's guidance.
• Track and report recruiting metrics to the HR Director.
• Assist with the full new-hire onboarding process, including pre-employment requirements, required forms, orientation logistics, and system setup.
• Ensure new employees are entered accurately into Paycom and applicable HR systems and track completion of required onboarding activities.
• Coordinate exit interviews and manage the employee offboarding checklist.
• Maintain accurate employee information, HR files, records, and documentation within Paycom and other HR systems, in both electronic and physical formats.
• Conduct routine audits of employee information and personnel files; identify and follow up on discrepancies or missing documentation.
• Maintain complete, accurate, confidential, and audit-ready personnel files.
• Work directly alongside the Executive HR Assistant on credentialing and privileging.
• Maintain working knowledge of the full credentialing and privileging process and serve as trained backup owner during absences.
• Help monitor upcoming license/certification/credentialing expirations jointly with the Executive HR Assistant and flag at-risk items to the HR Director.
• Provide additional recruiting overflow capacity during high-volume periods.
• Serve as a first-line point of contact for routine employee relations and HR administrative questions, escalating complex or sensitive matters to the HR Director.
• Support documentation of employee relations conversations, coaching, and disciplinary actions.
• Assist employees with routine benefit enrollment forms and administrative questions; support new-hire and annual open enrollment activities.
• Process approved benefit changes and maintain supporting documentation.
• Provide administrative support for employee leave processes (FMLA and other approved leaves), tracking forms, dates, documentation, and return-to-work information, and referring eligibility determinations and complex questions to the HR Director.
• Maintain records of required employee training and track completion and expiration dates; communicate outstanding requirements to employees and supervisors.
• Co-facilitate employee training programs and prepare training compliance reports.
• Maintain the employee performance-evaluation schedule, notify supervisors of upcoming requirements, distribute forms, and maintain completed evaluations in personnel records.
• Prepare, run, and validate monthly, quarterly, annual, and ad hoc HR reports for the HR Director's review.
• Assist with drafting and updating HR policies and procedures.
• Support the HR Director in preparing for HRSA, IHS, and AAAHC audits and program reviews.

Skills

Full-cycle Recruiting

HR Operations

Paycom

Microsoft Office

HRIS

Onboarding

Credentialing

Communication

Education

Bachelor's degree in HR or related field

10 years HR experience in lieu of degree

Tools

Paycom

Job description

Gerald L. Ignace Indian Health Center, Inc. is seeking an HR Coordinator to support a high-volume recruitment and day-to-day HR operations in a regulated healthcare environment.

The role partners with the Executive HR team to manage onboarding, offboarding, HRIS records, benefits support, training compliance, and audits, ensuring accurate, confidential personnel records and timely reporting.