Behavioral Health Front Desk & Authorization Specialist

Gerald L. Ignace Indian Health Center, Inc.

Milwaukee (WI)

On-site

USD 33,000 - 42,000

Full time

8 days ago

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Job summary

Gerald L. Ignace Indian Health Center, Inc. seeks a Behavioral Health Receptionist to serve as the first contact for patients and providers, handling calls, scheduling, and front-desk duties with professionalism.

You will verify insurance, perform data entry in EPIC or similar EHR, maintain confidentiality, and collaborate with the care team to support timely appointments and accurate records. Strong customer service, multitasking, and bilingual abilities (Spanish/English) are preferred to serve

Qualifications

High school diploma or GED is required.
1-2 years of customer service/front desk experience preferred.
Experience with EPIC or similar EHR is a plus.
Ability to obtain, track and follow up on authorizations; strong confidentiality.

Responsibilities

Assist Front Office with daily pre-registration of patients and notify them about insurance issues.
Answer all incoming calls for the Behavioral Health Department.
Schedule, confirm, reschedule, and cancel appointments and conduct callbacks.
Collaborate with triage and Patient Flow to manage provider schedules.
Enter insurance information and process co-pays/balances.
Screen new members for eligibility and HIPAA compliance.
Prepare intake information following HIPAA guidelines.
Maintain filing systems and operate office equipment.
Attend departmental meetings and support team-based care.