HR Operations Coordinator — Hybrid/Remote

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The University of Michigan Shared Services Center (U-M SSC) is seeking an HR Coordinator Intermediate Associate to provide transactional HR support across campus units. You will process postings, payroll changes, and audits using a ticketing system, joining a high-volume, detail-focused team.

Reporting to the HR Coordinator Supervisor, you will collaborate with business partners, contribute to process improvements, and ensure timely, accurate processing of requests.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• Intermediate-level data entry and computer skills.
• 1+ years of experience with business software solutions.

Responsibilities

• Develop subject matter expertise in HR through on-the-job training.
• Spend 80% of time completing transactions.
• Handle a high volume of tickets using a case management tool.
• Manage job openings and HR job data in UM software.
• Process employment records for staff, faculty, non-students, and students.
• Conduct resume review and interview scheduling.
• Work in a collaborative environment with business partners, customers, and colleagues.
• Participate in continuous process improvement projects.
• Other duties as assigned

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Tools

Ticketing system

Business software solutions

Job description

The University of Michigan Shared Services Center (U-M SSC) is seeking an HR Coordinator Intermediate Associate to provide transactional HR support across campus units. You will process postings, payroll changes, and audits using a ticketing system, joining a high-volume, detail-focused team.

Reporting to the HR Coordinator Supervisor, you will collaborate with business partners, contribute to process improvements, and ensure timely, accurate processing of requests.